Par­cel de­liv­ered ... into the toi­let

Derby Telegraph - - FRONT PAGE - By CHRIS HARPER christo­[email protected]­plc.com @chrisharperDT

A DER­BYSHIRE mum says she was ‘stunned’ after find­ing a par­cel she had or­dered in the loo.

Jade El­liott, who lives in Lily­bank Close, Mat­lock, or­dered a £50 Braun Ther­moscan from Ama­zon after one of her two chil­dren fell ill last week.

On Sun­day, the 26-year-old took her chil­dren to see the nearby Christmas lights and re­ceived a mes­sage say­ing that her pack­age had been de­liv­ered by Her­mes.

The par­cel de­liv­ery com­pany is al­ready un­der fire after one of its driv­ers was caught hurl­ing Christmas presents over a mum’s gate in Derby.

Mrs El­liott re­turned home to find a note say­ing that her pack­age had been de­liv­ered through one of her win­dows but, when she looked around the house, she could not find it.

That was when she re­alised that the pack­age had been put through an open frosted glass win­dow and landed in her toi­let.

Mrs El­liott said: “You just can’t make it up. I stood there stunned and just laughed be­cause you just don’t ex­pect it to be there.

You have to laugh in that sit­u­a­tion.

“Why would a driver de­cide to post it through a frosted glass win­dow which ob­vi­ously leads to a bath­room?

“Luck­ily, it wasn’t dam­aged but it was a bit wet. The pack­ag­ing from Ama­zon was big­ger than the box so it cush­ioned the blow. On the path lead­ing to my home is a shed. It could have been left there but, in­stead, they put it through the bath­room win­dow.

“I’m not sure why driv­ers de­cide to leave them in stupid places. I hear it’s be­cause they don’t get paid if they don’t de­liver them.”

Mrs El­liott said she emailed Her­mes to let them know what had hap­pened to her pack­age and re­ceived an email hours later.

The email, from Her­mes’ cus­tomer ser­vices team, said: “Hi there, we’re sorry to see how your par­cel was de­liv­ered, this isn’t ac­cept­able.

“We can’t find any in­for­ma­tion us­ing the eight digit bar­code on top of the calling card. Please can you send us your 16 dig­i­tal track­ing num­ber, name and ad­dress to stop this from hap­pen­ing again.

“We hope the con­tents wasn’t dam­aged in any way. If they are, please con­tact the sender be­cause we wouldn’t be able to con­tact you di­rectly.”

Mrs El­liott, who says she is not claim­ing com­pen­sa­tion for what hap­pened, said she was not happy about the re­sponse.

She said: “I think it’s dis­gust­ing that they de­liver my par­cel like that and then say I should get a re­fund from Ama­zon. “If they dam­age it, they should be the ones who pay for it.”

A spokesper­son for Her­mes said: “We would like to apol­o­gise to Ms El­liott for what is clearly an un­ac­cept­able de­liv­ery.

“We have spo­ken to the courier in­volved to en­sure that this does not hap­pen again.”

Jade El­liott, be­low, was shocked to find de­liv­ery firm Her­mes had dropped a pack­age into her toi­let through an open win­dow.

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