Anger as parents claim they are left ‘out of pocket’ by trampoline park
PARENTS claim they are owed hundreds of pounds by a Derby trampoline park that closed unexpectedly.
In a statement left on its Facebook page on Sunday, December 9, Bounce Revolution, in Siddals Road, said it would be closed “until further notice” to conduct “maintenance work” . Three days later, the page and website were no longer accessible.
Now several parents claim they are owed money, having paid in full for children’s parties.
Michelle Golding, who lives in Littleover, says she booked her daughter Summer’s sixth birthday at Bounce Revolution for December 22. The 49-year-old says she booked a party for 12 children and paid £192.50.
She claims she attempted to get in touch with the company by emailing and calling it but without success. The school administrator said her daughter was left upset.
“She wanted the party there but now we can’t. Luckily, we were able to book it at another place at short notice and they were able to match the price. But now I’m almost £200 out of pocket and it doesn’t look like I’m going to get my money back anytime soon.
“I’m really annoyed because we didn’t know about it until we looked online and found the information there. They failed to let us know what was going to happen.”
Mark Hubbard, 31, who lives in Stapleford, claims he organised a birthday party for stepdaughter Shauna for yesterday. Mr Hubbard said he did not know that the party had to be put on hold, and was told by another parent that Bounce had closed. He’d paid £140.
He said: “My daughter was absolutely distraught when I told her. She was in tears. She really wanted to go to Bounce but that isn’t going to happen. “You would think they would get in touch with us as soon as possible because our party was one of the first to happen but it seems not. “I think it’s horrendous that they suddenly close and don’t inform us. I’ve had to go into my overdraft in order to pay for a new party.
“So now I’m out of pocket by more than a hundred pounds and I’m being charged daily in order to pay for a new party at Oxygen [another trampoline park].”
Both parents say they have emailed and attempted to phone the company but have so far received no response.
On Monday, the company put a statement on its Facebook page, which is no longer available.
It read: “We apologise for any inconvenience caused and appreciate the timing isn’t great.
“We have tried to contact all customers who have a confirmed booking with us over the next couple of weeks. For those who we haven’t managed to speak to, please can you email info@bouncerevolution.com.
“If you can leave your contact number with the best time to call we will contact you to discuss your arrangements. Finally, from all the staff at Bounce Revolution thank you for your continued custom and kindness.”
According to the same Facebook page, the park had become “old and needs repairing to keep up with its competitors”. It also said that the repairs would “take some time” and the timing “couldn’t be worse”.
A letter posted outside the venue states it has “attempted to contact customers who have planned bookings to offer refunds”.
The company went into administration earlier this year before quickly being bought back in a pre-pack administration deal. This is a deal in which former directors company buy back the assets and continue trading.
The Derby Telegraph has tried to contact Bounce Revolution by email, phone, visiting the premises on several occasions and has tried to contact one of the directors.