Couple wait 5 months for new sofa to be delivered
A COUPLE were left wanting answers because a sofa they say they ordered almost five months ago still hasn’t arrived.
Jill Carre, 61, and her husband Andrew Johns, 63, claim they ordered a settee and chair from Sofology, at the Giltbrook Retail Park, in the summer.
With their items yet to turn up, Mrs Carre claims there has been a “lack of communication” from the company.
Mrs Carre, who works for the NHS, said: “It was either the end of July or the
After tomorrow we won’t have a suite.... I fee like we have been let down
Jill Carre
very beginning of f August and we ordered d from then. We did not get any paperwork, everything ything is online - they give a log-in so you can go online, to check your orders and pay your balance.”
Initially given a delivery date of November 4, this changed to December 2.
Mrs Carre said she’d recently been struggling to access the website.
Sofology confirmed the order had been manufactured but that the shipment encountered a problem at the port in Felixstowe. Due to congestion at the port, the firm confirmed the shipment was unable to dock and was rerouted to Zeebrugge, in Belgium. In daily contact with the shipping company, Sofology says it is awaiting confirmation of a UK docking date.
As soon as this is known, the company confirmed it would be able to contact all affected customers with an expected delivery date.
In the meantime, the company confirmed Mrs Carre had been contacted and that loan furniture had been offered, the details of which were set to be confirmed.
Pre-Brexit stockpiling, coronavirus and a backlog of thousands of containers of PPE at the port in Suffolk have been blamed for causing long delays and preventing businesses receiving stock in the weeks up to Christmas.
Meantime, Mrs Carre and her husband decided to sell their existing sofa and chair to make way for the new furniture. Mrs Carre, of Breaston, Derbyshire, said: “After tomorrow we won’t have a suite, I don’t really want to let him down like we have been let down.”
Fearing having family over for Christmas in the event the delivery does not arrive in time, Mrs Carre said: “We will have immediate family here, my mum is 89 – I don’t know what she is supposed to sit on.”