‘Disappointed but a number of positive areas of practice’

A SPOKESMAN for Cygnet Views said: “We are naturally very disappointed by the rating, although the report does highlight a number of positive areas of practice, including the compassion and kindness our staff showed to patients and that patients said they felt safe.

“The report also acknowledges that we employ a full range of specialists required to meet patients’ needs and involve patients and their families in decisions about their care, which contributed to the service being rated as good in the responsive domain.

“We do not take the concerns that have been raised lightly, however, and since the inspection, we have made significant improvements that include appointing an experienced hospital manager to give full-time management support to the service, providing additional training to staff and putting in new processes to ensure good practice is applied consistently across the hospital.

“The police calls related to one patient and our staff are working with her to manage and reduce distressing behaviour to keep her, as well as other patients and staff, safe. As a result, there have been no further incidents involving the police.

“We are committed to working closely with the CQC, and our commissioners and other stakeholders, and look forward to demonstrating the improvements that have been made at the next inspection.”