Companies where ethos of putting the customer first is built into their DNA
COMPANIES that make customer service a priority in their day-to-day operations will be commended in this year’s Customer Service Excellence Award.
Providing the income and traction necessary for business success, customers are often at the heart of most companies.
Putting themselves in the customer’s shoes and providing clients with exactly what the customer wants, needs and expects to a high standard, the finalists below are excelling with the help of their customer experience.
The finalists of the Customer Service Excellence Award are:
ANOKI
Award-winning, fine-dining Indian restaurant Anoki combines the finest food and superlative service to create an unforgettable dining experience in its restaurants in Derby, Nottingham, and Burton.
Its Anoki Express range of chilled ready meals provide customers with restaurant quality meals they can heat up and enjoy at home.
Due to increasing popularity among customers, it created an e-commerce site and expanded its fleet of delivery vehicles from three to 12, and now delivers hundreds of meals to more than 70 villages across the Midlands, seven days a week.
SILVER X LOGISTICS
Silver X Logistics originally started as a transport company, delivering same-day and contract haulage to businesses who valued service above all else.
Over time it has added multi-drop deliveries and palletised network deliveries to the service offering, transporting products across the country for next-day delivery.
Customer service is a driving force for the company and its success has been founded on word-of-mouth recommendations.
It establishes strong relationships and long partnerships by showing commitment at an operational level. Clients can log in and receive automated updates and reports through its cloud-based warehouse, offering complete transparency.
VELEZ MANAGED SERVICES
With 20 years of working knowledge, Velez Managed Services is an IT services team entrusted with handling server, storage and networking technologies across a range of industries.
With a commitment to understanding the business models of its clients, a bespoke service is provided by a team of expert remote and onesite engineers.
Velez Managed Services has a presence in more than 180 territories with offices in the UK, North America, Spain and Kosovo, allowing for a continent-wide 24/7 availability every single day of the year.
A mission to upscale technical skills cost-effectively, intelligently and globally drives the company’s solution delivery ethos.