New health and well­be­ing cen­tre opens its doors in Hethersett

As part of Rowan House is trans­formed into a new health and well­be­ing cen­tre, busi­ness de­vel­op­ment man­ager and char­tered phys­io­ther­a­pist Rachel Pailes ex­plains what it’s all about…

EDP Norfolk - - Promotiona­l Feature -

Health is one of the most im­por­tant things in life – by ex­er­cis­ing reg­u­larly, eat­ing a bal­anced diet and by choos­ing the right life­style, we have the best pos­si­ble chance of stay­ing fit and well. There are times, how­ever, when we need that lit­tle bit ex­tra – daily life, stress and in­jury can all take their toll and it can be dif­fi­cult to find the timely and ap­pro­pri­ate care needed to get your body back to full strength.

Rowan House Health and Well­be­ing is a new cen­tre in Hethersett, of­fer­ing a range of ther­a­pies for peo­ple look­ing for on­go­ing sup­port or more im­me­di­ate care. Busi­ness de­vel­op­ment man­ager and chil­dren’s phys­io­ther­a­pist of 10 years, Rachel Pailes ex­plains the mo­ti­va­tion be­hind set­ting up Rowan House.

“Some­times the tra­di­tional med­i­cal ap­proach is not what peo­ple need – we are all in­di­vid­u­als and re­spond to treat­ment dif­fer­ently,” says Rachel.

“Rowan House aims to pro­vide a range of phys­i­cal, psy­cho­log­i­cal, so­cial and spir­i­tual ther­a­pies en­abling peo­ple to choose their own path­way to re­cov­ery.”

Rachel has al­ways dreamed of run­ning her own prac­tice and Rowan House, which has been in her fam­ily for 27 years, has al­ways ap­pealed due to its fa­cil­i­ties and lo­ca­tion.

Es­tab­lished in 1988, the orig­i­nal main fo­cus was to pro­vide small busi­nesses with ac­cess to ex­pen­sive and com­plex com­puter and com­mu­ni­ca­tion equip­ment. As tech­nol­ogy has ad­vanced and is in­creas­ingly af­ford­able and ac­ces­si­ble to all, the de­cline in de­mand for th­ese ser­vices has led to a nat­u­ral change of clien­tele whose pri­or­i­ties are more around cus­tomer ser­vice.

“As an es­tab­lished busi­ness, we have the re­cep­tion fa­cil­i­ties, ex­pe­ri­enced staff and ad­min­is­tra­tive backup to sup­port our prac­ti­tion­ers,” says Rachel.

“Our aim is to make it easy for our prac­ti­tion­ers to come in and use our space. We wel­come their clients and as­sist them with their busi­ness ad­min so that they can do what they love and grow and de­velop their own busi­ness.”

The cen­tre cur­rently has 12 prac­ti­tion­ers cov­er­ing a range of treat­ments in­clud­ing os­teopa­thy, sports and deep tis­sue mas­sage, life coach­ing, re­flex­ol­ogy, skin health, coun­selling, cog­ni­tive be­havioural ther­apy, preg­nancy mas­sage, home­opa­thy and hyp­nother­apy.

With the cen­tre in its early days, Rachel hopes to wel­come even more prac­ti­tion­ers in the near fu­ture.

Rowan House has eight ther­apy rooms and a large cen­tral room which is used for baby mas­sage classes, Pi­lates, train­ing ses­sions and work­shops. Rachel hopes to at­tract a wide range of group ther­a­pies from mother and baby groups to more recre­ational ac­tiv­i­ties.

Hav­ing un­der­gone a sub­stan­tial re­fur­bish­ment, the cen­tre has a fresh new look ready for its launch on Oc­to­ber 9.

“The cen­tre has a re­laxed but pro­fes­sional feel,” says Rachel.

“We have tried to ac­com­mo­date a broad spec­trum of users and have taken care to en­sure our fa­cil­i­ties are buggy and dis­abled ac­ces­si­ble. We have am­ple on-site park­ing and have also taken ad­vice from spe­cial­ist groups and are proud to be recog­nised as ‘de­men­tia aware’ by Age UK Nor­folk.”

We are all in­di­vid­u­als and re­spond to treat­ment dif­fer­ently

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