Out of of­fice

Gareth Pendle­ton is man­ag­ing direc­tor of Nor­wich Bath­rooms and Kitchens, known as NBK. With three show­rooms and a spe­cial­ist de­sign and in­stal­la­tion team, the long­stand­ing in­de­pen­dent lo­cal busi­ness of­fers inspiratio­n, ad­vice and ex­pert fit­ting ser­vices a

EDP Norfolk - - Business -

How did you come to work in the in­dus­try and NBK?

I’ve been in the in­dus­try for around 20 years, start­ing as a fit­ter and then set­ting up my first show­room in 2006.

What are your plans for NBK over the next cou­ple of years?

To main­tain sta­bil­ity, to grow the new trade arm of the busi­ness, and to also en­sure cus­tomer ser­vice and in­stal­la­tion stan­dards are con­tin­u­ally ex­ceded.

What are the big­gest chal­lenges run­ning the busi­ness?

Meet­ing cus­tomer ex­pec­ta­tions and ex­ceed­ing them keeps NBK at the fore­front of the mar­ket place. Every busi­ness has its chal­lenges; the mark of the com­pany is how you deal with them. By tak­ing the view that our cus­tomers are the most valu­able part of the busi­ness we are able to be trans­par­ent as a com­pany and can con­tinue to grow.

Tell us what you en­joy most about the job

Watch­ing the team grow and tak­ing on new mem­bers of staff and see­ing them de­velop is en­joy­able. NBK has a great team, with a nice fam­ily feel. With­out the team and the great team­work, we would not be the same com­pany.

What do you like to do to re­lax?

I en­joy spending time with my fam­ily, and time at home is pre­cious. I like the oc­ca­sional book and a trip to the coast is al­ways good fun.

What is your ex­er­cise of choice?

Ah, hum, ex­er­cise, yes well! I used to en­joy run­ning, when I say en­joy, I en­joyed the health ben­e­fits. Ex­er­cise now is usu­ally dog walk­ing re­lated, or cy­cling around the lanes where I live with my fam­ily.

Can you re­mem­ber your first car?

Most def­i­nitely. Be­ing a fan of all things trans­port re­lated, I can re­mem­ber all of the cars I have owned. I was that keen to start driv­ing, that on my 17th birth­day (12.01am), I was out with my par­ents driv­ing their car!

If you were on a desert is­land, what would be your lux­ury item or treat?

Can it be my wife and son? If not, then how about French chef Ray­mond Blanc cook­ing in a kitchen with a fully stocked larder full of fine food and wine!

What’s your favourite part of Nor­folk?

I have seen most parts of Nor­folk on my trav­els and many lovely places there are too. But the pic­turesque north Nor­folk coast, and in par­tic­u­lar Blak­eney, re­ally is hard to beat on a lovely sum­mer’s day.


NBK man­ag­ing direc­tor Gareth Pendle­ton

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