It’s just like com­ing home…

There’s a de­light­ful story be­hind the soon-to-open Dell House Res­i­den­tial Care Home in Bec­cles, and own­ers Sally Craw­ford and Robert Black­ham can’t wait to wel­come its first res­i­dents

EDP Norfolk - - PROMOTION -

The brother and sis­ter own­ers are di­rec­tors of their fam­ily busi­ness, Cygnet Care, which bought the care home on the site at Bec­cles about three years ago.

“That care home, The Dell, was where Sally first started her ca­reer in care, as a carer, about 30 years ago,” said Robert.

“Lit­tle did she know then that she would be back 30 years later to re­build it,” he said.

The new and pur­pose-built Dell House will be able to ac­com­mo­date 60 res­i­dents and has beau­ti­ful views over the Waveney Val­ley one side and over the play­ing fields of Sir John Le­man High School the other.

“The Waveney Val­ley views are beau­ti­ful The views are won­der­ful and to be able to hear chil­dren play­ing and shout­ing, and see them run­ning around hav­ing fun is re­ally lovely,” said Robert.

When com­pletely re­build­ing Dell House, ar­chi­tect Tom Ground has em­pha­sised its stun­ning lo­ca­tion with large, low-down win­dows so peo­ple sit­ting, or stand­ing, can en­joy the views. The views from the first floor ter­races are par­tic­u­larly im­pres­sive. “It is a crack­ing lo­ca­tion,” he said. Dell House is the fourth care home to join the Cygnet Care fam­ily, which has care homes in Por­ing­land, Ear­sham and Blofield, all within 30 min­utes of the main of­fice, which en­sures the man­agers of each home can be well sup­ported and the ser­vice is not run from ‘arm’s length’.

“beau­ti­ful views over the Waveney Val­ley”

Cygnet Care is a fam­ily-run busi­ness set up by Sally and Robert’s fa­ther, Mal­colm Black­ham. He sadly passed away in Oc­to­ber, but had en­joyed see­ing the trans­for­ma­tion of Dell House and was very proud of the pro­gres­sion that the com­pany was tak­ing.

As a pur­pose-built care home, Dell House is per­fectly suited to the needs of the res­i­dents, with easy ac­cess from ground floor bed­rooms to the ex­ten­sive gar­den and to the ter­races from the first floor.

“Dell House is a lovely en­vi­ron­ment in which to live, built to fo­cus on small-group liv­ing, with four dis­tinct ar­eas to pro­vide lev­els of care suited to each in­di­vid­ual res­i­dent,” said Robert.

It has a café, cin­ema, ac­tiv­i­ties room, well­ness room, hair sa­lon, fam­ily room and large gar­den which in­cludes walk­ways and raised flower beds in a gar­den­ing area. This can be booked for oc­ca­sions such as birth­days and par­ties, so res­i­dents can en­joy more pri­vate spe­cial events with their friends and rel­a­tives.

Frances Fri­day, who has been busy re­cruit­ing a car­ing team of staff to join Dell House, epit­o­mises the com­pany’s ‘grow your own’ cul­ture. Hav­ing started as a kitchen as­sis­tant, some 20 years ago, she has pro­gressed through the roles and is now Cygnet Care’s Op­er­a­tions Man­ager, over­see­ing all four homes. Frances ex­plained: “Hav­ing a com­pas­sion­ate, well­trained team is cru­cial to the suc­cess of our ser­vice.”

The Cygnet Care ethos is to of­fer an en­vi­ron­ment and qual­ity of life most ap­pro­pri­ate to each in­di­vid­ual res­i­dent, thus al­low­ing res­i­dents to live as full and ac­tive a life as pos­si­ble. There are plenty of ac­tiv­i­ties to join in with and round-the-clock sup­port from a car­ing team for res­i­dents and their fam­i­lies.

Dell House also has three lodges within the grounds which are ideal for cou­ples who may not want res­i­den­tial care but would ap­pre­ci­ate the ser­vices of Dell House.

Robert and Sally are invit­ing ev­ery­one who would be in­ter­ested in see­ing this brand new care home and meet­ing the team - who are spe­cial­ists in res­i­den­tial and de­men­tia care - to get in touch. “We are im­mensely proud of our team and what we are able to pro­vide,” added Robert.

Dell house opens its door in March this year.

Frances Fri­day, Robert Black­ham and Sally Craw­ford.

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