We pay cost of en­ergy gi­ants rak­ing in cash

Evening Express (Extra Edition) - - READERS' -

HE ar­ro­gance of en­ergy com­pa­nies re­ally does beg­gar be­lief.

rules to force It has taken new

firms to give gas and elec­tric

days’ no­tice their cus­tomers 30

prices. be­fore rais­ing their

pracThis ends the shame­ful

peo­ple’s tice of sim­ply putting

them about bills up then telling

later. it a cou­ple of months

no time to That gave peo­ple

the in­creased ei­ther bud­get for

around for a amounts or shop bet­ter deal.

be­ing done The fact it was

ap­palling. al­most by stealth was

which Surely this is some­thing

firm that has no self-re­spect­ing

in­ter­ests at heart its cus­tomers’

let alone would even con­sider,

to make it re­quire leg­is­la­tion stop. ques­tion, do Which begs the

their cusen­ergy firms see

who need tomers as real peo­ple

cour­tesy and to be treated with

mugs to be re­spect or sim­ply fleeced to boost prof­its?

are talk­ing Then again, we

thatwill­inflict aboutanin­dus­try

Tbills at the first huge hikes in

in their costs, sign of an in­crease

them by the but never re­duce

costs fall. same amount if their

about firms We are talk­ing

prices at who rou­tinely in­crease

when peo­ple the start of win­ter

most. need heat and light

en­ergy Ofgem says it in­sists

it straight with com­pa­nies “play

move is too con­sumers”. This

end the rake-in­lit­tle, too late to the-cash cul­ture.

P Smith city cen­tre

says firms must FAIR DEAL: Ofgem play straight with con­sumers.

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