App launch for bulk uplift team
A NEW app has been launched to improve Glasgow’s bulk uplift service.
Glasgow City Council have created an app to make uplifts faster and more efficient for residents.
The technology will allow cleansing staff to receive real-time information when requests are made by the public.
It automatically groups requests into neighbourhood areas which are sent to team smartphones.
Staff can then use the app to record their arrival and departure time and any issues discovered on arrival at the address.
The previous system saw residents’ requests having to be printed out, manually sorted into neighbourhoods and physically handed to cleansing staff every day.
It is hoped that by reducing the time spent on administration, it will speed up response times.
A trial of the app began in August 2016 and more than 50 frontline cleansing operatives working from Dawsholm, Easter Queenslie, Polmadie and Shieldhall depots have been trained to use it.
The app has helped speed up response times with 90% of requests completed within 10 days – 18 days faster than the Service Level Agreement, which is 28 days.
A spokesman for Glasgow City Council said: “We’re adopting new technology to work smarter, improve efficiency and enhance services.
“The new Bulk Uplift app is being used internally by our staff to streamline the service and make it run more smoothly. It has made the service faster and more flexible. It is far more environmentally friendly than the old paper system and minimises time consuming admin.
“We’ve received good feedback from customers who have noticed that items are being removed faster.”
Requests for bulk uplifts can be made via the council’s pink MyGlasgow app which can be downloaded for free from your phone’s app store.