Care home ruled ‘inadequate’
AFAILING care home with smelly carpeting, no showers and where some residents had to eat their dinner on their laps has been slammed by the health watchdog.
Oakwood Care Centre, in Tameside, which looks after people with dementia and physical disabilities, has been deemed ‘inadequate’ for the second time in a year following a Care Quality Commission (CQC) inspection.
CQC bosses said one of the home’s carpets had not been changed for more than 10 years. Staff were also caught smoking in the basement despite it being banned at the site.
The home, in Stalybridge, was put in special measures in January last year. Inspectors said ‘nec- essary improvements’ had not been made when they returned in December.
They said some residents had to eat meals on their laps because there were not enough tables and chairs.
“There was insufficient dining furniture and chairs to enable people to be accommodated in dining rooms and staff referred to meals as ‘teas on knees’,” inspectors said in their report.
Some bedrooms also had no chairs, so people had to sit on beds when visiting loved ones, CQC bosses said.
The building had no showers, meaning people had to use baths or be hand washed by staff.
“We saw a large jug on the side of the bath and asked staff what it was used for. We were informed the jug was used to wash people down and their hair,” inspectors said.
“This did not demonstrate a dignified and caring culture.”
One visitor told inspectors their relative ‘ had always taken showers and was now limited to a body wash as they would not go into the bath’.
Inspectors said staff were ‘caring and respectful’ to residents.
But there were worries about staffing levels, with people left unattended ‘for significant periods of time’ during the inspection.
A relative told CQC bosses: “People ask me to take them to the toilet because staff are upstairs and not here to help them.”
Not all bedrooms had working call bells, leaving ●● some residents unable to summon staff, the CQC report said. And at one point during the inspection an argument broke out when three residents were left alone in the lounge.
“This could escalate further and result in safeguarding issues which the staff would be unaware of,” inspectors said.
Staff were also caught smoking in the basement, despite it being banned on the premises – and despite the basement also being used as a laundry room.
Managers said the room was no longer being used as a smoking area.
Inspectors also noticed ‘an unpleasant odour’ from the downstairs lounge carpet. The manager admitted it had not been changed for more than 10 years – despite an infection control selfaudit from October 2016 saying it should be replaced.
A visitor told inspectors: “The downstairs carpet is badly stained and smells. They are not very good at wiping the tables down either.” The facility was deemed ‘inadequate’ overall – and in the ‘safe’ and ‘well-led’ categories.
In terms of being ‘effective’, ‘caring’ and ‘responsive’, the home was deemed to ‘require improvement’.
Registered provider Rehan Ahmed said: “Oakwood Care Centre has made significant changes since the inspection with an action plan which has been submitted to CQC.
“With a new manager in post and significant changes already made we will be driving towards getting a ‘good’ rating at the next inspection.
“Being one of the smallest Care Homes in Tameside in a challenging sector it has been a challenge, however we are committed to raising the standards.”
Oakwood Care Centre – the provider vows to raise standards