Care home ruled ‘in­ad­e­quate’

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AFAILING care home with smelly car­pet­ing, no show­ers and where some res­i­dents had to eat their din­ner on their laps has been slammed by the health watch­dog.

Oak­wood Care Cen­tre, in Tameside, which looks af­ter peo­ple with de­men­tia and phys­i­cal dis­abil­i­ties, has been deemed ‘in­ad­e­quate’ for the sec­ond time in a year fol­low­ing a Care Qual­ity Com­mis­sion (CQC) in­spec­tion.

CQC bosses said one of the home’s car­pets had not been changed for more than 10 years. Staff were also caught smok­ing in the base­ment de­spite it be­ing banned at the site.

The home, in Staly­bridge, was put in spe­cial mea­sures in Jan­uary last year. In­spec­tors said ‘nec- es­sary im­prove­ments’ had not been made when they re­turned in De­cem­ber.

They said some res­i­dents had to eat meals on their laps be­cause there were not enough ta­bles and chairs.

“There was in­suf­fi­cient din­ing fur­ni­ture and chairs to en­able peo­ple to be ac­com­mo­dated in din­ing rooms and staff re­ferred to meals as ‘teas on knees’,” in­spec­tors said in their re­port.

Some bed­rooms also had no chairs, so peo­ple had to sit on beds when vis­it­ing loved ones, CQC bosses said.

The build­ing had no show­ers, mean­ing peo­ple had to use baths or be hand washed by staff.

“We saw a large jug on the side of the bath and asked staff what it was used for. We were in­formed the jug was used to wash peo­ple down and their hair,” in­spec­tors said.

“This did not demon­strate a dig­ni­fied and car­ing cul­ture.”

One vis­i­tor told in­spec­tors their rel­a­tive ‘ had al­ways taken show­ers and was now lim­ited to a body wash as they would not go into the bath’.

In­spec­tors said staff were ‘car­ing and re­spect­ful’ to res­i­dents.

But there were wor­ries about staffing lev­els, with peo­ple left unat­tended ‘for sig­nif­i­cant pe­ri­ods of time’ dur­ing the in­spec­tion.

A rel­a­tive told CQC bosses: “Peo­ple ask me to take them to the toi­let be­cause staff are up­stairs and not here to help them.”

Not all bed­rooms had work­ing call bells, leav­ing ●● some res­i­dents un­able to sum­mon staff, the CQC re­port said. And at one point dur­ing the in­spec­tion an ar­gu­ment broke out when three res­i­dents were left alone in the lounge.

“This could es­ca­late fur­ther and re­sult in safe­guard­ing is­sues which the staff would be un­aware of,” in­spec­tors said.

Staff were also caught smok­ing in the base­ment, de­spite it be­ing banned on the premises – and de­spite the base­ment also be­ing used as a laun­dry room.

Man­agers said the room was no longer be­ing used as a smok­ing area.

In­spec­tors also no­ticed ‘an un­pleas­ant odour’ from the down­stairs lounge car­pet. The man­ager ad­mit­ted it had not been changed for more than 10 years – de­spite an in­fec­tion con­trol self­au­dit from Oc­to­ber 2016 say­ing it should be re­placed.

A vis­i­tor told in­spec­tors: “The down­stairs car­pet is badly stained and smells. They are not very good at wip­ing the ta­bles down ei­ther.” The fa­cil­ity was deemed ‘in­ad­e­quate’ over­all – and in the ‘safe’ and ‘well-led’ cat­e­gories.

In terms of be­ing ‘ef­fec­tive’, ‘car­ing’ and ‘re­spon­sive’, the home was deemed to ‘re­quire im­prove­ment’.

Reg­is­tered provider Re­han Ahmed said: “Oak­wood Care Cen­tre has made sig­nif­i­cant changes since the in­spec­tion with an ac­tion plan which has been sub­mit­ted to CQC.

“With a new man­ager in post and sig­nif­i­cant changes al­ready made we will be driv­ing to­wards get­ting a ‘good’ rat­ing at the next in­spec­tion.

“Be­ing one of the small­est Care Homes in Tameside in a chal­leng­ing sec­tor it has been a chal­lenge, how­ever we are com­mit­ted to rais­ing the stan­dards.”

Oak­wood Care Cen­tre – the provider vows to raise stan­dards

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