Shoppers claim parking ticket problems at site
» SHOPPERS at Cheltenham’s Gallagher Shopping Park say they have been given penalty charge notices even though they have not broken the site’s parking rules.
Some drivers suspect they have been given the demand for money from the retail park’s parking enforcers because the technology at the site might not be working properly.
They have wondered whether some of the cameras, which record vehicles’ number plates, are not working or whether they do not cover all of the entrance and exit points.
Shoppers are allowed to park for free for four hours at the Tewkesbury Road site and can return there as long as it’s not within an hour.
Scarlet Sudbury, who lives in Cheltenham, received a charge notice of £100 after parking at the site before Christmas.
She said she entered the retail park from a different direction when going there twice in one day and she wondered whether one of the cameras was not working properly.
Other drivers have also complained about going to the site twice in a day and being sent penalty charge notices.
Commenting on Gloucestershire Live’s What’s On Facebook page, Sally Ballinger said she received a notice but succeeded in getting it quashed because she had proof she had parked correctly.
And Natalie Perkins said staff at the Next shop at the site told her some of them had experienced it because certain cameras and certain exit routes were not clocking drivers out.
A spokeswoman for Gallagher Shopping Park said: “We’re sorry to hear that some of our shoppers have received incorrect parking fines.
“We do limit free parking at Gallagher Shopping Park to four hours.
“This is in order to ensure that there is adequate space for everyone who wants to come and enjoy the destination.
“But if shoppers have been incorrectly issued with a parking fine, we would encourage them to get in touch with our provider, Highview.”
The Echo has approached Highview Parking Limited for comment.