Shop­pers claim park­ing ticket prob­lems at site

Gloucestershire Echo - - NEWS -

» SHOP­PERS at Cheltenham’s Gal­lagher Shop­ping Park say they have been given penalty charge no­tices even though they have not bro­ken the site’s park­ing rules.

Some driv­ers sus­pect they have been given the de­mand for money from the re­tail park’s park­ing en­forcers be­cause the tech­nol­ogy at the site might not be work­ing prop­erly.

They have won­dered whether some of the cam­eras, which record ve­hi­cles’ num­ber plates, are not work­ing or whether they do not cover all of the en­trance and exit points.

Shop­pers are al­lowed to park for free for four hours at the Tewkes­bury Road site and can re­turn there as long as it’s not within an hour.

Scar­let Sud­bury, who lives in Cheltenham, re­ceived a charge no­tice of £100 af­ter park­ing at the site be­fore Christ­mas.

She said she en­tered the re­tail park from a dif­fer­ent di­rec­tion when go­ing there twice in one day and she won­dered whether one of the cam­eras was not work­ing prop­erly.

Other driv­ers have also com­plained about go­ing to the site twice in a day and be­ing sent penalty charge no­tices.

Com­ment­ing on Glouces­ter­shire Live’s What’s On Face­book page, Sally Ballinger said she re­ceived a no­tice but suc­ceeded in get­ting it quashed be­cause she had proof she had parked cor­rectly.

And Natalie Perkins said staff at the Next shop at the site told her some of them had ex­pe­ri­enced it be­cause cer­tain cam­eras and cer­tain exit routes were not clock­ing driv­ers out.

A spokes­woman for Gal­lagher Shop­ping Park said: “We’re sorry to hear that some of our shop­pers have re­ceived in­cor­rect park­ing fines.

“We do limit free park­ing at Gal­lagher Shop­ping Park to four hours.

“This is in or­der to en­sure that there is ad­e­quate space for ev­ery­one who wants to come and en­joy the des­ti­na­tion.

“But if shop­pers have been in­cor­rectly is­sued with a park­ing fine, we would en­cour­age them to get in touch with our provider, Highview.”

The Echo has ap­proached Highview Park­ing Lim­ited for com­ment.

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