Aim­ing high in quest for top per­for­mance

Gloucestershire Echo - - BUSINESS -

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WILL Ab­bott – part­ner at Glouces­ter­shire Busi­ness Awards’ head­line spon­sor Ran­dall & Payne – on the steps to cre­at­ing a high per­for­mance or­gan­i­sa­tion.

HIGH per­for­mance or­gan­i­sa­tions stim­u­late more ef­fec­tive em­ployee in­volve­ment and com­mit­ment in or­der to achieve in­creased prof­its, im­proved pro­duc­tiv­ity and higher lev­els of cus­tomer loy­alty. We are liv­ing in un­cer­tain times. The high­est-per­form­ing busi­nesses will, by their very na­ture, ride out the storm more ef­fec­tively.

So how do you cre­ate a high per­for­mance or­gan­i­sa­tion?

A truly high per­for­mance busi­ness will de­liver higher lev­els of pro­duc­tiv­ity, cus­tomer sat­is­fac­tion, sales and will have in­creased em­ployee re­ten­tion.

The back­bone of a high-per­form­ing busi­ness is a re­silient work­force.

You need to build a team that is highly mo­ti­vated, high-per­form­ing and con­sists of peo­ple who look for­ward to com­ing to work ev­ery day be­cause they feel they are a part of the com­pany and the big­ger pic­ture.

In ad­di­tion to hir­ing the right peo­ple, you need to cre­ate a cul­ture that al­lows your team to per­form at a high level.

It all starts with com­mu­ni­ca­tion. You need to com­mu­ni­cate the vi­sion, strat­egy, val­ues and be­liefs of your busi­ness in or­der to cre­ate a shared pur­pose.

They need to buy into your vi­sion for the com­pany so they feel in­vested in its fu­ture suc­cess.

Next, you need to em­power your peo­ple. Set high-level ob­jec­tives and com­mu­ni­cate these to each mem­ber of your team.

Ex­plain how each ob­jec­tive con­trib­utes to over­all suc­cess.

Now step back and give your peo­ple the space to get on with work­ing to­wards those ob­jec­tives.

Be avail­able for when they need to es­ca­late is­sues. Set reg­u­lar team meet­ings but never mi­cro-man­age.

It is also im­por­tant to cre­ate re­ward strate­gies so your high-per­form­ing peo­ple feel re­warded for their com­mit­ment, and re­main mo­ti­vated.

Re­mem­ber, per­fec­tion is not at­tain­able, not even in the very high­est per­form­ing or­gan­i­sa­tions.

But if you aim for per­fec­tion, you might just end up a notch be­low.

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