Out­stand­ing care earns its re­ward with in in­spec­tion

Gloucestershire Echo - - BUSINESS -

AHOME care com­pany has cause to cel­e­brate af­ter be­ing awarded an out­stand­ing rat­ing for the sec­ond time run­ning.

Home In­stead Chel­tenham and Cotswolds re­ceived its lat­est award from the Care Qual­ity Commission.

The report said: “The man­agers had sus­tained their out­stand­ing care by con­tin­u­ally re­view­ing their prac­tices and us­ing cre­ative ways of sup­port­ing peo­ple by us­ing the lat­est tech­nol­ogy and care prac­tices.”

Of 9,400 home care com­pa­nies, only 333 are rated as out­stand­ing.

In­spec­tors spoke to mem­bers of staff, clients and their fam­i­lies.

In­spec­tors said: “Ev­ery­one told us they were treated with kind­ness and were treated as equals.

And they praised the fact that staff were ‘ex­cep­tion­ally car­ing and went out of their way to en­sure peo­ple lived a ful­filled life,’ taking ‘a bal­anced ap­proach to en­abling peo­ple to re­tain their in­de­pen­dence.’

Home In­stead Chel­tenham owner Amanda Hamer said: “To read a col­lec­tion of so many lovely sto­ries about our care­givers, and beau­ti­ful com­ments shared by our clients and their fam­i­lies is very mov­ing.

“I know that my team does out­stand­ing work. I am very pleased to have it of­fi­cially con­firmed for a sec­ond time.

“When I read that the health care pro­fes­sion­als we work with were ‘over­whelm­ingly pos­i­tive’ about the ser­vice we pro­vide I felt very proud.

“As the report says, peo­ple are at the heart of what we do. We will con­tinue to stay true to our Home In­stead val­ues and to pro­vide the high­est stan­dard of care to the older peo­ple in our com­mu­nity.”

Staff cel­e­brate the out­stand­ing report

Part of Jade Hol­land Cooper’s eques­trian range

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