HOW TO COMPLAIN AND GET RESULTS

Shoddy workmanship? Here’s how to take on dodgy tradesmen and win!

An increasing number of us are improving not moving but if you’ve been left with work that’s not up to scratch, you’re not alone. According to Citizens Advice, one of the most complained about services is building work, with nearly 6,000 people seeking advice. The Consumer Rights Act 2015 says services should be carried out with ‘reasonable care and skill’, so if you’ve been let down, then here’s what to do: ◆ If the trader supplied you with the materials as well doing the work (for example, they supplied and fitted a new kitchen), you must first ask them to rectify the problem. If they can’t or won’t fix it, then ask for a refund – this could be full or partial depending on how bad the problem is. ◆ If they supplied a service and you’re unhappy with the work, ask them to fix it or give you a refund. ◆ If you can’t come to an agreement, find out if the company is a member of a trade association, such as the Federation of Master Builders, that offers alternative dispute resolution (ADR). Some local Trading Standards offer a conciliation service that you may be able to use (find out more by calling Citizens Advice on 0345 4040 506). ◆ If a fault comes to light after the job is finished, you’re still entitled to claim up to six years later in England, Wales and Northern Ireland, or five years in Scotland. But bear in mind that proving your case is likely to get harder as time goes on.