How to get the best from your hairdresser

George Northwood, celebrity hairstylist Choosing the right hairdresser for your style is important, so do your research. If your friend has great hair, ask them where they get it done; read magazines or search online; track someone down through social media – almost everyone has a portfolio on their Instagram now. You’ll have a better experience if you find the right person for you.

Your hairdresser needs to get inside your head, so the first time you meet them, take imagery that shows the aesthetic you like. I had a lady who brought her laptop recently, which was great; as the customer, you should set the tone for what you want.

Make sure you’ve crossed the Ts and dotted the Is before they start cutting, because if they’re halfway through and you start feeling worried, that’s uncomfortable for both of you. If it does happen, ask them to take a break so you can re-evaluate the plan together.

If you come out of the salon feeling uncertain, go home and give it a bit of time. Getting used to a change is a process. If you’re still unhappy after 48 hours, don’t wait any longer – give the hairdresser a call, explain that it’s not what you expected, and ask if you can come back in to resolve it. Give them the opportunity to put it right.

A lot of people will tip after a haircut, but you don’t have to. It’s nice to tip the assistant who washed your hair because they’re still training and only earning a basic salary; I get fewer tips these days because I own my salon, and that’s OK. The best way to reward your hairdresser is to come back: some of my clients, including Alexa Chung, have been coming to me for 15 years. You build up a great relationship by returning and giving feedback – loyalty is the secret to fabulous hair. georgenorthwood.com