Inspectors praise care home
LEE MOUNT Residential Home has been rated good in its latest inspection by the Care Quality Commission.
The Halifax care home required improvement after the CQC’s last visit, but their latest report praises the management and staff ’s commitment to providing person-centred care, with well thought-out processes in place to capture people’s wishes and preferences and make real improvements in people’s quality of life.
The report says people who used the service and their neighbours had chances to get to know each other, that people were able to raise concerns, and that the manager would take action on what they were told.
People were provided with sensitive end of life care, the report says, that included strong support for relatives and good understanding of people’s wishes. The report also says there were good processes in place to ensure risks associated with care, medicines and the premises were minimised, and that there was a caring approach in the home.
Inspectors also found that there were good systems in place to manage people’s lack of capacity to make decisions. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way and in their best interests.
Manager Manjinder Dhiman said: “The service has been up and down over the last five or six years, but due to the struggles with have been though in the past it is a remarkable achievement for our service as the threshold of receiving an outstanding in any area from CQC is extremely high.
“We are a family run service so the financial restraints on us are very tight. I had no experience before I started working at the service in October 2015 so it shows what is achievable if you put the dedication into improving people’s quality of life.”
Due to the struggles we have been through in the past it is a remarkable achievement
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