Changes to GP practices

NHS Lanarkshire has introduced changes at all GP practices.

People are being warned that as services work towards a‘new normal’while still dealing with COVID-19, some things will be different.

Dr Linda Findlay, medical director South Lanarkshire Health and Social Care Partnership, said:“we want people to know that their practices are open and here to help.

“However, there have been a lot of changes due to COVID-19 and these will be in place for the foreseeable future.”

There are 100 GP practices across Lanarkshire and while each will have their own process, there are changes that will be consistent across practices.

These include:

■ Most appointments will now be by telephone or video consultation. After your initial assessment by telephone, practice staff will advise what is most appropriate for you. Remember that this may then involve another service – for example, self-care, dentist, community pharmacy or optician.

■ Please do not turn up at the practice without an appointment, to help reduce the risk of spreading the virus.

■ Patients will only receive a face-to-face appointment when necessary – for example, when a physical examination is needed or if tests need to be carried out.

■ Measures will be in place to ensure safety and physical distancing – for example, reduced capacity in waiting rooms, one-way systems, hand sanitiser and face coverings.

■ Appointment systems will change to avoid queues. You will receive a precise time for your appointment.