Com­pen­sa­tion from air­line

Herald Express - - Down your Way -

Ear­lier in the year we had a week-long hol­i­day to Greece. My out­bound flight was can­celled with an hour’s no­tice, but I got the re­place­ment flight pro­vided by the air­line. Can I claim com­pen­sa­tion?

If your flight is can­celled at short no­tice you are legally en­ti­tled to a full re­fund or a re­place­ment flight.

If the re­place­ment flight de­lays you ar­riv­ing at your des­ti­na­tion, you can also claim com­pen­sa­tion di­rectly from the air­line op­er­at­ing the flight - un­less it was can­celled due to ex­tra­or­di­nary cir­cum­stances, like bad weather.

The amount you can claim de­pends on when your re­place­ment flight de­parted and ar­rived, how far you were trav­el­ling, and when the flight was can­celled.

Start by con­tact­ing the air­line’s cus­tomer ser­vices depart­ment and ex­plain you’d like to claim com­pen­sa­tion for the de­lay.

They will ask for your flight de­tails and book­ing ref­er­ence num­ber, and ex­plain your next steps — either writ­ing a let­ter or fill­ing in a form on their web­site. You’ll need to en­close copies of any tick­ets and re­ceipts. Make a copy or take a screen­shot of the form.

If the prob­lem isn’t re­solved af­ter eight weeks, you can take your com­plaint to the Al­ter­na­tive Dis­pute Res­o­lu­tion ser­vice the air­line is a mem­ber of, or if that doesn’t work, the Civil Avi­a­tion Author­ity.

For fur­ther help con­tact the Cit­i­zens Ad­vice con­sumer ser­vice on 03454 04 05 06 or visit www.cit­i­zen­sad­vice.org.uk

CON­TACT CIT­I­ZENS AD­VICE TOR­BAY:

Click: www.cit­i­zen­sad­vice­tor­bay.org.uk

Phone: 0300 3309026

Drop-in: 29 Palace Av­enue, Paignton, TQ3 3EQ. Mon­day, Tues­day, Thurs­day and Fri­day from 9.30am to 12.30pm

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