Water firm asks people to check their supply for leaks

Severn Trent is encouraging people to check for water leaks in their home which could be costing them hundreds of pounds each year.

Customers might already be familiar with some basic water-saving tips around the house, such as cutting down shower times and not running the tap when brushing their teeth, but unseen leaks could mean that they’re spending more than they need on their water bill.

Severn Trent is making it easier than ever before to check whether there’s a troublesome leak, by using a platform called Vyn.

Customers can send a video of a suspected leak with their mobile phone to Severn Trent, where an expert engineer will review the footage and advise the customer whether they can fix it for free, or instead recommend a water safe plumber.

Aeron Parsons, Water Efficiency Analyst at Severn Trent said: “Our customers were fantastic in thinking about the ways that they were using water during last year’s exceptionally hot and dry summer. However, the ongoing impacts from climate change and population growth mean that we all need to think about how we use water all year round.

“The great news is that by saving water, customers can potentially save a huge amount on their utility bills, just by making a few small changes around the home, such as reducing shower times from 10 to five minutes and reducing the number of washing machine runs each week.

“What people may not realise is that they may be losing a lot of water each year through leaking taps, toilets or showers. ”

Once received, Severn Trent’s team of expert engineers will review the video, and if they believe that there’s a leak, will either repair it free of charge, or provide details for a qualified WaterSafe plumber in the area.

For more information, visit stwater.co.uk and click on Send us a video of your problem or issue on the homepage.

If customers have any questions, they can call 0330 159 5070 between 8am to 4pm, Monday to Friday to