New measures in place to keep you safe in store
SPECSAVERS is delighted to once again offer a full range of optical and audiology services having only been open for essential and emergency care during lockdown.
As things start getting back to normal, you might be feeling a bit nervous about coming into store again, so to help put your mind at ease a number of new measures have been implemented to keep both you and the team safe when coming in for your eye test.
When you come for your appointment a member of the team will meet you and talk you through the store distancing and hygiene measures in place
Limiting the number of people in store at one time. Children or vulnerable people can be accompanied by an adult or carer but otherwise please attend alone
To help everyone keep at least two metres apart there are stickers on the floor to help guide you through the store
Hand sanitiser is available to customers and colleagues throughout the store
Following government guidelines, the store team will be wearing personal protective equipment (PPE) as required for their protection as well as yours.
You are invited to wear a face covering
Test rooms and testing equipment will be thoroughly disinfected after each appointment
If you try on frames, you will be asked to give them back when you’re done so that they can be cleaned before they’re tried on or touched again
If you need an eye test, you’ll be able to book appointments as normal, but a member of the team will call you to ensure you are getting the help you need. Sometimes, rather than coming into store, the team might suggest that you chat to one of our optometrists or audiologists by video or phone using our free consultation service, RemoteCare. It’s for anyone who needs sight or hearing advice – even if you’re not currently a customer.
Those with questions about their eye or hearing health can also join the Ask The Expert Facebook group which gives people access to a roster of 30 Specsavers optometrists and audiologists who are available in real-time for 13 hours a day, seven days a week, to answer questions about general eye and hearing health concerns.
If you need a contact lens top-up, hearing aid batteries or you need new specs, you can now buy them online. To order your glasses, we’ll ask you to fill out a form and we’ll give you a call back to check everything is good to go before we send them out to you.