Dump Serco and do the work your­selves

Kentish Gazette Canterbury & District - - Letters And Opinion -

Your front page head­line last week re­gard­ing Serco said ‘No Ex­cuses’. Yet on Wed­nes­day of this week the com­mu­nity com­mit­tee of the city coun­cil will be de­bat­ing a report on the ser­vice which is noth­ing more than a litany of ex­cuses.

Not con­tent with propos­ing to pay Serco more money to pro­vide the con­tracted ser­vice they are so ut­terly fail­ing to de­liver, the coun­cil is propos­ing to re­duce the re­quired lev­els of ser­vice. Since Serco are them­selves mea­sur­ing and re­port­ing their own per­for­mance, what con­fi­dence can any res­i­dent have that the ac­tual ser­vice de­liv­ered will im­prove? In a week in which re­cy­cling on my street was fi­nally col­lected seven days late de­spite nu­mer­ous calls from res­i­dents, and in which Cllrs Cook and Fit­ter-hard­ing told me they had no knowl­edge of ser­vice short­com­ings on the same day that Serco tweeted that “we’re aware of con­tin­u­ing prob­lems”, how can we have any con­fi­dence that this coun­cil is re­ally on top of what is hap­pen­ing?

Con­tract­ing out ser­vices to the pri­vate sec­tor has been a dogma for the Con­ser­va­tives for too long. When the con­trac­tors are demon­stra­bly not com­pe­tent and the coun­cil clearly in­ca­pable of ei­ther mon­i­tor­ing the ser­vice or en­forc­ing the con­tract prop­erly, per­haps the time is right to for the coun­cil to de­liver these ser­vices di­rectly rather than out­sourc­ing. It is ev­i­dent, from this ser­vice and many oth­ers across the coun­try, that the claimed ex­per­tise of the pri­vate sec­tor sim­ply does not ex­ist. With un­told amounts of coun­cil tax be­ing poured into the prof­its of these com­pa­nies for no tan­gi­ble ben­e­fit, it is hard to se how the ser­vice could be ei­ther worse or more ex­pen­sive if it was pro­vided by the coun­cil’s own staff. Dave Wil­son, Stod­marsh Road, Can­ter­bury

Hav­ing moved to the “quiet” city last Jan­uary after 34 years in the London Bor­ough of Bar­net I too am amazed at the inefficiency of Serco.

Hav­ing pre­vi­ous weekly bin col­lec­tions car­ried out by Bar­net’s in-house team of refuse col­lec­tors I was shocked at the fort­nightly col­lec­tion of both (a) gen­eral waste and (b) re­cy­cling op­er­ated by Serco.

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.