New phone line set up to contact your most local Citizens Advice

A NEW telephone helpline service has been put in place to help residents with any problems they may have.

Citizens Advice Leek have announced that all faceto-face advice services in Moorlands House, Leek continue to be suspended for the foreseeable future. In response to the latest government restrictions on movement and selfisolation all available staff and volunteers are continuing to work from home.

Due to funding from the Community Foundation for Staffordshire an additional telephone helpline service has been made available from Monday, June 1. This is a local Adviceline for local residents. To seek free, independent, and confidential advice please ring 0300 330 2164 (Mondays and Wednesdays 9.00am – 11.30am and Tuesdays 9.30am – 12pm). Calls are charged at local rate.

Citizens Advice Leek will continue to help with claims for Universal Credit by calling 0800 144 8444 and will respond to email requests at advice@leekcab.cabnet.org. uk

People can also call Citizens Advice Cheadle on their Adviceline number 0300 330 9061 and requests will be forwarded to Citizens Advice Leek. This service is open Monday to Friday from 9am to 5pm.

They can also text 07800 005037 at any time, giving their name, contact details and postcode and someone will get in touch.

Ways to get advice

▶ General advice will be given via the national Adviceline service which people can reach by calling 03444 111 444. This is open Monday to Friday from 9am to 5pm.

▶ People can chat online to an advisor by visiting the national website at citizensadvice.org.uk/ contact-us.

▶ People looking for advice on consumer issues (e.g. issues related to products or services you’ve purchased) can contact the Citizens Advice consumer helpline on 0808 223 1133 or chat online to an advisor on our website.

▶ Anyone seeking to make a new claim for Universal Credit should call the Universal Credit Help to Claim line on 0800 1448444.

▶ You can find frequently updated advice on a range of issues related to the Coronavirus (Covid-19) outbreak at citizensadvice. org.uk/coronavirus

Waiting times for these services may be slightly longer than usual as CAB adapt to new patterns of working.