Leek United go online

A LEEK building society has held its first virtual members forum meeting.

Leek United Building Society has extended its heartfelt thanks to its members who were able to join them for their first virtual Member Forum with the key theme of meeting the needs of vulnerable customers.

The forum saw several society members attend the meeting via telephone and video chat to receive an update about the Society’s strategy, along with a more in-depth discussion around vulnerable customers and ways in which the Society could do more for them.

The format of the meeting was informal and high-spirited, providing an opportunity to share an overview of the Society’s strategy. The session also included an update on current projects such as the development of a charitable foundation and the launch of online savings.

Meeting host, Andy Armitage, customer services director at Leek United Building Society, said: “The meeting was the highlight of my week.

“It was great to connect directly with our members to really understand their thoughts about their society and what more we can do for them. We have exciting plans for the future, and it was really insightful to get direct feedback from those we serve.

“One member was kind enough to share her experience of being the partner of someone who might be categorised as vulnerable and it’s this kind of insight that really helps us continue to develop the exceptional service our members have come to expect.”

Any members of the Society who would like to be part of future sessions, please contact the Society via their website or by calling 0800 093 0004.