Banks are letting down their loyal customers
IT’S very disturbing that our banks are becoming more impersonal than I have never known.
Gone are the days when you could actually speak to your bank manager by making an appointment to sort out your particular problem, be it domestic or business.
Unfortunately, today you’ll be lucky if you even know his or her name.
I’m disappointed that Barclays are closing down some of their branches in a pruning exercise, not bothering how it will affect their many customers, especially those in the rural areas who relied so much on the banks for all their money transactions.
It appears the banks and many others are brainwashing the people to use the internet to do their banking, which will save them the costs of running of expensive district offices, and like it or not it’s something we will all have to live with.
Banking online will allow them to prune their overheads by selling off their freehold assets and reducing expensive staff costs.
Some of these closures are being arranged without any thoughts as to how it will affect so many people, especially the elderly in out of town locations.
It would be more appropriate to the general public for them to start pruning some of their top brass who receive these high salaries and couldn’t care less about how their decisions will affect their faithful customers, many of whom have been loyal to the same bank all their lives.
Barclays are making a glaring error in stopping their customers using the evergreen post offices for their banking requirements.
Regarding the internet, it has influenced so much of our lives, but one must remember not everyone is capable of using it.
I worry how it will affect those who live in rural areas, where they rely on the post office for their money matters, more so after Barclays agreed the post office could be used as if it was their normal bank.
So, Barclays, please understand, and give a lot of thought before you withdraw the sensible option of your clients using the post office as if it was a Barclays branch. Hopefully, it will go some way of regaining some of your lost customers’ loyalty. I will never believe the banks are on hard times, but what I will believe in is their greed.
Ray Newcombe, Leicester