My chicken is raw claim cooks up an online storm
HEATED DEBATE BEFORE THERE ARE APOLOGIES ON BOTH SIDES
A FACEBOOK post claiming a fried chicken takeway was raw sparked an online debate among hundreds of people – and an apology from both sides.
The post in the Spotted Wigston group claims the customer, who remained anonymous, called the takeaway, Top Chef, in South Wigston, to say the chicken received as part of their meal platter was undercooked.
On the customer’s return to the restaurant, as allegedly requested by staff, a refund was offered and they were asked to leave, but not before a staff member took a bite of the chicken to prove it was cooked.
The customer also claimed they were “ridiculed” for being from Eyres Monsell, saying that the staff member mentioned it was apparent where the customer was from.
In the post, the customer said: “We order from there pretty much every weekend and never had any issues before but we won’t be ordering again.
“All we wanted was a replacement meal – we instead got ridiculed for being from the Monsell.”
The post quickly sparked a reaction from hundreds of locals, saying the customer was in the wrong.
One said: “Perfectly edible. You got your money back, why try and damage independent businesses? When they’re gone, they’re gone.”
Another said: “That looks perfectly cooked. I think you need to apologise and give them back their money.”
A third said: “That’s cooked. But it sounds like it might have been some slightly strange customer service.
“Taking a bite out of someone’s food and refusing to replace seems odd.
“If this is the first issue you’ve had there though, maybe it’s just a oneoff.”
The Mercury spoke to a chef at the takeaway, who did not share his name, but explained the matter had been resolved.
He said: “I have worked here for a long time and we always have good reviews.
“On this occasion, it was more a human error on both sides. It had been a long day and I could have spoken better to the customer.
“We spoke to the customer and apologised and they also apologised.”