Scotrail’s vow to do better on local routes
Train operator to deal with passengers’ complaints
Scotrail admitted services travelling to Dumbarton and Alexandria are not good enough following a crunch meeting to discuss nightmare conditions for passengers.
Scotrail’s managing director Alex Hynes acknowledged that performance had slipped in recent weeks on services when he met with Dumbarton MSP Jackie Baillie to discuss cancellations, station skipping and overcrowding on the area’s trains.
The rail boss agreed to review the impact of station skipping on commuters in Dumbarton, Vale of Leven and Helensburgh, stating that he understood passengers’ frustration when late-running trains miss out planned stops.
The Lennox Herald recently told of trains travelling from Helensburgh Central which failed to stop at Cardross.
Cardross man John Robins was waiting for a train from Helensburgh Central at 7.26pm on October 31 when it was announced that the first stop would be Dalmuir.
We also previously told of severe overcrowding on rush-hour services, which have left commuters facing nightmare conditions.
A woman collapsed on a peaktime train between Glasgow Queen Street and Helensburgh due to severe overcrowding.
Passengers were forced to take to social media to appeal for help before the train crew eventually managed to make their way through the overcrowded carriages to offer assistance.
It is understood that the train was packed as the number of carriages on the busy service had been reduced from six to three.
Scotrail announced last month carriages would be upgraded from three to six on the 5.19pm train which runs from Airdrie to Balloch.
Other trains running to Balloch at similar times will also be given additional carriages when the changes are made next month.
Alex Hynes added that he will review this issue further following the meeting, which Ms Baillie said is a welcome reassurance.
She said: “I was pleased to meet Alex Hynes and I welcome his reassurance that Scot Rail staff are working hard behind the scenes to improve our local services.
“In recent weeks I have been inundated with messages about cancelled trains and overcrowding from frustrated passengers because rush hour services have been slashed and carriages reduced from six to three causing significant overcrowding.
There also appears to have been a recent increase in station-skipping across the area, particularly in Cardross where around 10 services are cancelled per week according to the latest figures.
“I am pleased that Mr Hynes has agreed to look at all the concerns I raised on behalf of local passengers and I will continue to press Scot Rail until we see real improvements to services in Dumbarton, Vale of Leven and Helensburgh.”
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