Sco­trail’s vow to do bet­ter on lo­cal routes

Train op­er­a­tor to deal with pas­sen­gers’ com­plaints

Lennox Herald - - NEWS - Carla Tal­bot

Sco­trail ad­mit­ted ser­vices trav­el­ling to Dum­bar­ton and Alexan­dria are not good enough fol­low­ing a crunch meet­ing to dis­cuss night­mare con­di­tions for pas­sen­gers.

Sco­trail’s man­ag­ing di­rec­tor Alex Hynes ac­knowl­edged that per­for­mance had slipped in re­cent weeks on ser­vices when he met with Dum­bar­ton MSP Jackie Baillie to dis­cuss can­cel­la­tions, sta­tion skip­ping and over­crowd­ing on the area’s trains.

The rail boss agreed to re­view the im­pact of sta­tion skip­ping on com­muters in Dum­bar­ton, Vale of Leven and He­lens­burgh, stat­ing that he un­der­stood pas­sen­gers’ frus­tra­tion when late-run­ning trains miss out planned stops.

The Len­nox Her­ald re­cently told of trains trav­el­ling from He­lens­burgh Cen­tral which failed to stop at Cardross.

Cardross man John Robins was wait­ing for a train from He­lens­burgh Cen­tral at 7.26pm on Oc­to­ber 31 when it was an­nounced that the first stop would be Dal­muir.

We also pre­vi­ously told of se­vere over­crowd­ing on rush-hour ser­vices, which have left com­muters fac­ing night­mare con­di­tions.

A wo­man col­lapsed on a peak­time train be­tween Glas­gow Queen Street and He­lens­burgh due to se­vere over­crowd­ing.

Pas­sen­gers were forced to take to so­cial me­dia to ap­peal for help be­fore the train crew even­tu­ally man­aged to make their way through the over­crowded car­riages to of­fer as­sis­tance.

It is un­der­stood that the train was packed as the num­ber of car­riages on the busy ser­vice had been re­duced from six to three.

Sco­trail an­nounced last month car­riages would be up­graded from three to six on the 5.19pm train which runs from Air­drie to Bal­loch.

Other trains run­ning to Bal­loch at sim­i­lar times will also be given ad­di­tional car­riages when the changes are made next month.

Alex Hynes added that he will re­view this is­sue fur­ther fol­low­ing the meet­ing, which Ms Baillie said is a wel­come re­as­sur­ance.

She said: “I was pleased to meet Alex Hynes and I wel­come his re­as­sur­ance that Scot Rail staff are work­ing hard be­hind the scenes to im­prove our lo­cal ser­vices.

“In re­cent weeks I have been in­un­dated with mes­sages about can­celled trains and over­crowd­ing from frus­trated pas­sen­gers be­cause rush hour ser­vices have been slashed and car­riages re­duced from six to three caus­ing sig­nif­i­cant over­crowd­ing.

There also ap­pears to have been a re­cent in­crease in sta­tion-skip­ping across the area, par­tic­u­larly in Cardross where around 10 ser­vices are can­celled per week ac­cord­ing to the lat­est fig­ures.

“I am pleased that Mr Hynes has agreed to look at all the con­cerns I raised on be­half of lo­cal pas­sen­gers and I will con­tinue to press Scot Rail un­til we see real im­prove­ments to ser­vices in Dum­bar­ton, Vale of Leven and He­lens­burgh.”

De­lays Dum­bar­ton Cen­tral Sta­tion

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