We all need some­one to turn to

Let's Talk - - CONTENTS -

Older peo­ple are faced with a va­ri­ety of chal­lenges and it may sur­prise you to know that 1.9 mil­lion pen­sion­ers are liv­ing in poverty in the UK. More than 16,000 peo­ple are liv­ing with de­men­tia in Nor­folk and there are 38,000 lonely older peo­ple in the county.

This Novem­ber, Age UK Na­tional launches its ‘No One Should Have No One To Turn To’ cam­paign, which will high­light lone­li­ness and the need for re­li­able ad­vice for those in later life who may feel they have no one to turn to in a time of need.

In the past year, Age UK Nor­folk has seen a marked in­crease in the de­mand for its ser­vices sup­port­ing older peo­ple in Nor­folk. Find­ing and ac­cess­ing re­li­able in­for­ma­tion and ad­vice, mak­ing the dif­fi­cult de­ci­sion whether to ‘heat or eat’ and fac­ing a lonely, iso­lated fu­ture have all been re­cur­ring is­sues for older peo­ple in the county.

Age UK Nor­folk pro­vides free, im­par­tial in­for­ma­tion and ad­vice, an ac­cred­ited tele­phone be­friend­ing ser­vice, de­men­tia ser­vices, and as­sis­tance with money mat­ters, in­clud­ing prac­ti­cal help fill­ing out com­pli­cated forms such as At­ten­dance Al­lowance.

Lin Mathews, head of char­i­ta­ble ser­vices for Age UK Nor­folk, says: “Know­ing who you can turn to for re­li­able in­for­ma­tion and ad­vice is es­sen­tial no mat­ter what age you are. Ev­ery­one needs the right ad­vice at the right time.”

“Ev­ery­one needs the right ad­vice at the right time”

Pleased to help

Bev­er­ley Greenacre has worked at Age UK Nor­folk for 18 months, in re­cep­tion and ad­min­is­tra­tion and triages calls to the ad­vice line.

“I love deal­ing with peo­ple and I am a ter­ri­ble wor­rier my­self. When we an­swer the calls to peo­ple who are con­cerned and need re­as­sur­ance, it gives me a lovely warm feel­ing in­side – I know we have helped them so much just be eas­ing their wor­ries!”

How to give the gift that keeps on giv­ing

Spon­sor an in­for­ma­tion and ad­vice vol­un­teer for a whole month by do­nat­ing £10 to Age UK Nor­folk this Christ­mas. The in­for­ma­tion and ad­vice vol­un­teers an­swer calls to the ad­vice line, pro­vide ad­vice at var­i­ous out­reach pro­grammes through­out Nor­folk and visit older peo­ple in their own homes to pro­vide prac­ti­cal as­sis­tance such as com­plet­ing com­pli­cated forms for at­ten­dance al­lowance and Blue Badge.

To do­nate on­line, go on­line to ageu­knor­ or call the head of­fice on 01603 787111.

For Age UK Suf­folk, call the in­for­ma­tion ad­vice line on 01473 351234; for gen­eral en­quiries call 01473 359911, or see the web­site: www.ageuk­suf­

Bev­er­ley Greenacre of Age UK Nor­folk.

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