Com­plaints to coun­cil on rise – in­clud­ing gar­den waste is­sues

Llanelli Star - - News - Richard Youle @Youle­Post [email protected]­di­ 01792 545553

COM­PLAINTS to Car­marthen­shire Coun­cil, rang­ing from wind tur­bine shadow flicker, dam­age to a grass verge and the tele­phone man­ner of staff, rose by 16% last year.

But most of the in­crease was due to the in­tro­duc­tion of a new gar­den waste col­lec­tion sys­tem in the county.

The coun­cil also re­ceived 23% fewer com­pli­ments in 2017-18 than it did the pre­vi­ous year – al­though these in­cluded a mes­sage of thanks from the Rus­sian State Bal­let and Opera House which was chuffed with the sup­port it re­ceived dur­ing its visit.

Deputy coun­cil leader, coun­cil­lor Mair Stephens, sum­marised the find­ings at an ex­ec­u­tive board meet­ing.

Re­fer­ring to the spike in en­vi­ron­ment com­plaints due to the gar­den waste col­lec­tion, she said: “We are learn­ing, and these is­sues have been taken on board.”

The re­port be­fore the ex­ec­u­tive board said the coun­cil re­sponded to 847 com­plaints in 2017-18 and redi­rected a fur­ther 714, which were con­sid­ered as en­quiries.

The fig­ures do not in­clude com­plaints which were cur­rently open and un­der in­ves­ti­ga­tion.

Com­plaints to the Pub­lic Ser­vices Om­buds­man for Wales, how­ever, were down 38% to 23 from the pre­vi­ous year, and none of them were up­held.

Com­plaints up­held or par­tially up­held by the au­thor­ity in­cluded con­cerns about able­bod­ied peo­ple us­ing the dis­abled toi­let at Llanelli Mar­ket, a train­ing ses­sion which was not bilin­gual, the be­hav­iour of a so­cial worker, the han­dling of a pest con­trol case, noise nui­sance prob­lems, a lack of con­ti­nu­ity with domi­cil­iary car­ers, a re­place­ment bol­lard which took months to source, a w i n d tur­bine shadow flicker en­force­ment is­sue, and a safety com­plaint re­gard­ing the re­moval of a chim­ney.

Mean­while, there were com­pli­ments for high­ways staff for clear­ing up af­ter flood­ing, lit­ter pick­ers for work­ing dili­gently in cold weather, and a hous­ing of­fi­cer for their un­der­stand­ing.

The Rus­sian State Bal­let and Opera House even found time to record thanks to the coun­cil for its help and sup­port for pro­duc­tion of The Nutcracker.

A rel­a­tive of a res­i­dent at Awel Tywi care home said they had noth­ing but praise for staff, while an­other mem­ber of the pub­lic in Car­marthen­shire said: “There were times I was very de­mand­ing, and I know that you pushed the boat out many a time for me to en­sure that dad was looked af­ter in the best pos­si­ble way.

“Your girls were an­gels and it’s be­cause of you all that I sur­vived and dad was looked af­ter cor­rectly.”


Some of the com­plaints made to Car­marthen­shire Coun­cil in­cluded wind tur­bine shadow flicker and the tele­phone man­ner of staff.

The Rus­sian State Bal­let and Opera House.

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