Council’s hi-tech care firm achieves highest standard
A CARMARTHENSHIRE Councilowned company which helps people live independently has achieved the highest possible ratings for quality standards in its latest audit.
Llanelli-based Llesiant Delta Wellbeing Ltd operates across West Wales, providing technology such as pendant alarm systems which can be worn at home, welfare calls and other mobile technology, which it says can improve people’s independence.
Llesiant Delta Wellbeing was recently audited by TEC Quality Ltd and has been awarded TSA Quality Standards Framework (QSF) status.
The QSF is an independent audit and certification programme for the Technology Enabled Care (TEC) sector, regulated by the TEC Services Association (TSA), the industry’s advisory body.
It included user and service experience, user safety, effectiveness of service, ethics and continuous improvement and innovation among others.
The company was also audited specifically on its installation and monitoring of TEC, response services and Telehealth monitoring. No service improvement needs were identified.
This demonstrates that Llesiant Delta Wellbeing is delivering highquality, safe services, providing additional peace of mind for people who rely on its solutions, as well as reassurance for its partners in the health and social care sector.
The audit report said: “While it has been a challenging year due to the national situation, business has been well-managed and risks fully assessed and mitigated. There are very many positive outcomes from the last 12 months. The business has been very proactive and progressive in its continued development of existing and innovative new services.”
The report went on to say: “The evidence provided confirms that the leadership team, although impacted by national pressures outside their control, continue to provide a safe, customer-centric and progressive service with many examples of preventive and proactive care and support to the communities they serve.”
Llesiant Delta Wellbeing’s infrastructure and monitoring platform uses innovative technology to support a range of solutions to care and support needs, including Telecare,
Telehealth and Telemedicine.
The company provides 24-hour community-based support and services to more than 35,000 residents (and a further 15,000 as and when required) across Wales.
Carmarthenshire Council’s cabinet member for health and social services Cllr Jane Tremlett said: “This is a great achievement. The report found Llesiant Delta Wellbeing to be compliant with the quality standards in all areas, finding no improvement needed in any of its services. This provides reassurance to both clients and their families.
“Customers are always at the heart of the service, and this is demonstrated throughout the audit report.
“I am extremely proud of the team at Delta for maintaining its exceptionally high standards during what has been a very challenging time with the Covid-19 pandemic and ongoing recruitment issues.
“They provide a vital service which is really making a difference to people’s lives.”