Bank’s older clients are ‘dismayed’ about move to digitise town branch

COUNTERS BEING DITCHED, ALONG WITH FACE-TO-FACE TRANSACTIONS

LOUGHBOROUGH’S HSBC bank is set to become a counter-less, digital branch with self-service machines replacing face-to-face cash and cheque transactions.

The move will result in a temporary closure of the branch on July 5.

However, as of yet it has not been confirmed when the branch will reopen.

Older people, however, may feel “dismay” at HSBC’s decision to “digitalise” its Loughborough branch, according to Age UK.

The charity believes the increasing use of technology could be alienating some of Leicestershire’s elderly as they fear becoming a cashless society.

The bank said the transformation will mean traditional cash and cheque transactions will instead be carried out using self-service technology.

The branch will have no have counters, with self-service machines as the main means of completing cash or cheque transactions.

Tony Donovan, executive director of Age UK Leicester Shire and Rutland, said: “The news that the HSBC Bank in Loughborough is changing to become a digital ser

CHANGES: Loughborough’s HSBC and, below, Age UK’s Tony Donovan who said older clients ‘have no desire to use cash machines at the expense of the valued bank staff they have come to know and respect over the years’

vice branch has been met with dismay by the many local older people who have no understanding of the world of technology. “They have no desire to use cash machines at the expense of the valued bank staff they have come to know and