The ultimate Mac repair guide: Get your Mac powered on and starting up
Tips for when your Mac won’t work. Roman Loyola reports
The Mac is one of the most reliable PCS you can buy, which is probably why there’s a heightened sense of anxiety when you press the power button and nothing happens. But take a deep breath. When your Mac won’t start, there are a number of reasons why, and most likely, it’s an easy fix. Apple has a support document (fave. co/3twmwhl) with advice on what to do when your Mac won’t turn on, but
we’re going to give you a little more detail and a few more things to check. So be sure to bookmark this page for when it inevitably happens again.
Before we start, let this be a lesson to keep a backup. Whether you use a cloud service, store important files on icloud Drive, or use Time Machine with an external drive, you’ll want to make sure your most personal stuff that isn’t already in a cloud – local documents, files, movies, music, and so on. That way even if you need to wipe your Mac and start over, you can.
YOUR MAC WON’T POWER UP
Make sure it’s not actually on
If you press the power button and nothing happens, it might actually already be on. It sounds silly, but when the battery lies the Mac goes into a hibernation mode and it can be tough to tell if it’s actually on or not. Listen for fan noise (though even Macs with fans are pretty quiet when they aren’t doing anything), and check for light indicators, such as the backlighting on a Macbook keyboard or the Touch Bar on a Macbook Pro.
Also, look at the display. If it’s a deep black, the screen is definitely off, but if the colour is more like an extremely dark grey that’s close to black but not quite, it’s on. You can tell by checking the contrast between the black bezel and the display on a Macbook or imac – it should blend seamlessly if it’s powered down. If you’re using an external display, look for a power indicator LED on the front, and check that the cable connection is secure.
If you’ve determined that your Mac is actually on and not responding, you can try the old panacea: a restart. If you don’t know how to do that, see below.
Check your connections
Beyond asking, “Is it plugged in?” we have a few more obvious issues that can often fix start-up problems. The USB cable to the Mac. This can sometimes get knocked loose, especially if you have a Macbook that you move around a lot. When I use my Macbook Pro on my lap while it is charging, sometimes the Thunderbolt power adapter becomes slightly unplugged and I don’t even realize it. If it’s been unplugged and the battery is dead, see above. The power adapter in the wall. If you’re not using an extension cable, the weight of the Macbook power
your mouse and keyboard connected, as well as the display on desktop Macs.) If you’re using a Mac Pro, make sure the internal components are seated properly. Plug in your Macbook and wait a few minutes. If you’re trying to boot a Macbook using battery power, maybe the battery is drained. Let it charge for a few minutes, then try booting again.
Cycle the power
You have power, and all the connections are good. You can try performing a power cycle, which essentially forces your Mac to restart the boot process. Here’s how to do a power cycle. Macbooks: Press and hold down the power button for 10 seconds. The Macbook could make a squeal, and then shut down if it’s on. Press the power button again to turn it on. Desktop Mac: Hold down the power button for 10 seconds. Then unplug the Mac for another 10 seconds before plugging it back in. Press the power button to turn it back on.
YOUR MAC TURNS ON, BUT WON’T BOOT
Intel Mac-only fixes
If a normal start-up is unsuccessful, you need to restart in Safe Mode again and then see if you can check for any macos and software updates, since there’s likely an issue with the OS. If everything is up to date, there are a few more fixes you can try. Reset the NVRAM/PRAM. This is for Intel Macs only; NVRAM on M1 Macs
start up – it doesn’t load login items, optional system extensions, and non-macos fonts. It also clears out system caches and checks your startup disk for problems. The method for activating Safe Mode depends on the Mac you are using: Intel-based Macs: Turn off the Mac. Then power it on while holding down the Shift key. You can release Shift when the login window appears (you may have to log in twice). At the login window, you should see ‘Safe Boot’ in the upper right corner of the screen. M1-based Macs: Turn off the Mac. Hold down the power button for 10 seconds when you power it on, and the release the button when the start-up options window appears. Select your start-up disk (usually your storage device on the left), then hold down the Shift key while you click Continue in Safe Mode. You can release the Shift key when the login window appears. Log in to the Mac (you might have to do this twice).
If the Mac successfully boots into Safe Mode, you can try immediately restarting the Mac again and see if it will start up normally. If it does, the problem might only be temporarily fixed. We recommend checking your login items – the apps and services that automatically launch at startup. To check your software login items, go to System Preferences > Users & Groups > Login Items. You’ll need to go through the process of isolating what software is problematic by unchecking items, restarting, checking an item, restarting, repeat.
Boot into macos Recovery
Disk Utility. If you’ve reached this step, there’s likely a fairly large problem with your Mac, but it’s not hopeless yet. When you boot into Recovery mode you can access Disk Utility, among other things. In this situation, Disk Utility is used to repair any issues with your start-up drive. Here are the instructions. Intel Macs: Turn off the Mac. Hold down Command+r and turn on the Mac, and keeping holding down those keys. M1 Macs: Turn off the Mac. Press and hold down the power button until you see your start-up options, which will be your start-up disk and a gear icon called Options. Click Options.
After performing the boot procedure above, the Mac will ask for a password, and after you enter it,
These are the main tools you can access when you boot into macos Recovery. you’ll see a window with four options. Click Disk Utility, which will launch the Disk Utility app. Now follow these instructions to repair your start-up disk. 1. Press Command+2 to Show All Devices. The left column shows all the storage devices connected to your Mac, starting with the start-up device. Underneath each device submenus for each volume the device has.
2. Select the last volume that appears for the start-up device. Then click the First Aid button at the top. You’ll need to confirm the task by clicking Run in the pop-up that appears. You’ll also need to enter a password. 3. When the task is done, select the next volume above, and run First Aid again. Keep doing this up the chain until you’ve done the whole device.
4. Restart your Mac.
Reinstall macos
You’ve reached the nuclear option, which is to reinstall macos.
Boot into macos Recovery (as described above and select Reinstall macos, which will launch the macos installer, which will lead you through the process. It’ll take about an hour or so, and you should be able to reinstall the Library and important bits without losing any of your data. However, if the system can’t read your disk, you may need to erase your disk to install it.
On M1 Macs you’ll be using Big Sur, but Intel Macs might be a little trickier. Instead of the Command-r keystroke above, you can boot into macos Recovery over the Internet using two methods. If you haven’t updated the OS, use Shift-optioncommand-r during start-up to use the version of macos that came with your Mac, or the closest version still available. You can also press Optioncommand-r during start-up to get the latest macos that is compatible
with your Mac, assuming you’ve been keeping up with updates.
CALL APPLE SUPPORT
If, after all that, the Mac still won’t complete its start-up process, it’s time to contact Apple support. Before you do so, note down key points of behaviour the Mac exhibits while trying to start up, such as when pauses occur, when the start-up stalls, any unusual things that show up on the screen, etc. This information can help Apple support diagnose your problem. You can either call, chat online, or make an appointment at an Apple retail store.