Still no answers on St Mark’s walk-in clinic

I am concerned and very disappointed that the minor injuries/walk-in clinic has still not re-opened after all this time.

St Mark’s is a super local hospital and so much good work is done there, but we need a walk-in facility in Maidenhead.

A few weeks back, my neighbour slipped on the stairs and hurt her neck and shoulder.

The next day, her husband called Bracknell walk-in centre to be told it wasn’t open due to COVID problems, he got the same reply at Upton Slough.

No further explanation offered.

Would they have been turned away had they simply arrived unannounced?

The next day, as bruising had appeared and being concerned and in the older age group, they contacted St Mark’s, when of course they were told nothing doing there.

However, they did advise them to contact Townlands in Henley, which is in Oxfordshire.

Fortunately, they were familiar with

Henley and duly arrived there a little later.

On arrival, after filling in necessary details, my neighbour was told she would be seen within the hour and that was the case.

She was given proper service and attention and an assurance about her condition.

She came away with her arm in a sling and instructions on use and exercises.

That was all she needed, some proper care.

It is also significant she was told ‘we get a lot of people come here from Maidenhead.’

The alternative would have been for her to go to A&E at Wexham Park, which would have added to an already overwhelmed system for something minor and meant her waiting hours in the bargain.

It was totally unacceptable that she had to go to another county to receive treatment.

We need the walk-in facility at St Marks, when will it re-open?

BOB TAVINOR Hearne Drive

Holypor t