Robotic responses to woman in distress

On Wednesday, August 24, at approximately 11.30am my husband and I went to the bus stop in Broadway where there were approximately 10 to 12 people waiting for their respective buses.

A bus arrived and nearly everyone got on to it and we sat down to wait for ours.

I then noticed a guy on his mobile phone standing over a mature lady who was collapsed, covered in sick and confused.

He was having problems with his phone, so I offered to ring for an ambulance.

Numerous stupid questions followed from the call handler employed by the

NHS (is she breathing, what is her name, her age, is she suffering from COVID, does she have pain in her chest, back, can she raise her arm, does she have a rash), who I clearly told at the beginning of my phone call was a mature unknown lady to me and the kind gentleman who was the first and only person to help her, had collapsed at a bus stop and needed help.

Finally the call handler advised an ambulance was being dispatched and I was to make sure all dogs at the premises were locked away (even though we were at a bus stop in Maidenhead Town).

You can now understand why the NHS is in a mess – the people trained have no idea what and who they are dealing with and why they are employed.

They are reading a script on their computer screen to delay sending help.

Who manages these people, in fact who is in charge of the NHS and the billions of taxpayers’ money given to this organisation every year?

Whilst waiting for the ambulance to arrive (another call to 999 had to be made) a member of staff came from Wenzel’s the bakers, who saw we were in need.

She brought water and another member of staff went to Boots the chemist to seek help, who refused to attend and help (no compassion there).

Anyway this young lady from Wenzel’s stayed with us and helped us until the ambulance finally arrived.

So a BIG THANK YOU to this young woman and the staff at Wenzel’s, and you have to ask yourself what sort of town we live in, where a guy walking past a bus stop sees a collapsed person in need of care and stops to help whilst all the time there are people standing and looking at this poor lady in need and they do nothing, just continue to wait for their bus!

Apologies for this rant but I am ashamed of what this country has become.

As soon as something happens people ask what is the government is going to do to help them, not what they can do for themselves or their fellow countryman.

JAN SMITH Rylstone Close

Maidenhead