Do they understand customer service?

I note another council department failure in its customer services (Advertiser, September 8).

In April I wrote to RBWM regarding two areas of fly tipping and a general question re wheelie bins.

No response.

My daughter had to apply for the £150 fuel support allowance.

No reply for weeks until a letter arrived from RBWM encouraging her to apply.

She telephoned RBWM but had to leave a voice message.

No response.

So she applied again.

No response.

Do the council understand the term ‘customer service’?

BRIAN HARRIS Edinburgh Road

Maidenhead