Faulty parking system needs to be fixed

I am attaching a letter that I’ve copied to the CEO of Halfords, Pets At Home and Homebase to let them know that the wretched ANPR system at Maidenhead Retail Park is still producing Parking Charge Notices in an unfair and unjust manner. Please see below:

Re: SIP Parking Limited

This letter is to inform you that I am currently in dispute with SIP Parking concerning a PCN that I received for apparently exceeding the permitted parking period at Maidenhead Retail Park when in fact I made two visits to the site on the day in question (October 21, 2022) and made a purchase on both occasions.

The ANPR failed to capture my vehicle leaving the first time and returning the second time.

I appealed and uploaded my receipts to SIP but they turned down my appeal which has angered me because I know the truth and my whereabouts during the disputed period.

I have a tracking system in my car from which I can extract detailed reports to prove I did not overstay in the retail park where your company has a unit.

I have to say that this experience will make me think twice about returning in future.

I will be making my views known to our local paper the Maidenhead Advertiser and on social media platforms because the majority of people probably do not have trackers to rely on as I have and they may feel intimidated by the strong-arm nature of SIP’s PCNs and pay utterly unfair and unjust charges.

I understand the use of ANPR at retail parks to prevent bad practice but this ANPR must be maintained up to purpose and not used to squeeze money from innocent shoppers making multiple legitimate visits.

Ultimately, if this practice is allowed to continue your customers and those of the

other retailers will be deterred.

I await your comments regarding this matter.

VAUGHAN WILLIAMS Lillibrooke Crescent

Maidenhead