‘We’re truly sorry to pas­sen­gers’

Manchester Evening News - - NEWS -

A NORTH­ERN spokesman said: “We are truly sorry for the is­sues pas­sen­gers around Manch­ester have been fac­ing re­cently due to a higher than nor­mal num­ber of can­cel­la­tions and de­lays. Dis­ap­point­ing cus­tomers is not some­thing we’re happy with, and we’d like to as­sure ev­ery­one we are do­ing ev­ery­thing pos­si­ble to get ser­vices back to an ac­cept­able level.

He high­lighted a se­ries of prob­lems fac­ing the op­er­a­tor: last­minute de­lays to the han­dover of the Black­pool line from Net­work Rail and the knock-on ef­fect of hav­ing to train 400-plus driv­ers on the route; strike ac­tion dur­ing the Easter hol­i­days and this week; and im­ple­ment­ing the May 2018 timetable. He added: “All of these chal­lenges place ad­di­tional strain on our plan­ning teams and in­crease dis­rup­tion to pas­sen­gers. At North­ern we work hard to try and keep pas­sen­gers in­formed of de­lays and can­cel­la­tions. We have also just in­tro­duced a new sys­tem to man­age De­lay Re­pay which will help to sig­nif­i­cantly speed up the process of pay­ing com­pen­sa­tion to cus­tomers.”

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