‘We’re truly sorry to passengers’
A NORTHERN spokesman said: “We are truly sorry for the issues passengers around Manchester have been facing recently due to a higher than normal number of cancellations and delays. Disappointing customers is not something we’re happy with, and we’d like to assure everyone we are doing everything possible to get services back to an acceptable level.
He highlighted a series of problems facing the operator: lastminute delays to the handover of the Blackpool line from Network Rail and the knock-on effect of having to train 400-plus drivers on the route; strike action during the Easter holidays and this week; and implementing the May 2018 timetable. He added: “All of these challenges place additional strain on our planning teams and increase disruption to passengers. At Northern we work hard to try and keep passengers informed of delays and cancellations. We have also just introduced a new system to manage Delay Repay which will help to significantly speed up the process of paying compensation to customers.”