Coun­cil forced to pay out on com­plaints

Manchester Evening News - - NEWS -

COM­PLAINTS against a coun­cil have re­sulted in apolo­gies, ‘sig­nif­i­cant’ pay­ments and sys­tem re­views.

Of the 20 com­plaints up­held against Traf­ford town hall be­tween April 2018 and March 2019 by the Lo­cal Au­thor­ity and So­cial Care Om­buds­man, eight in­volved adult or chil­dren’s so­cial care ser­vices.

A coun­cil­lor ex­plained that the om­buds­man’s rules had changed, mean­ing the out­comes of more, lower-level cases have to be made pub­lic. The watch­dog said the coun­cil’s com­plaints were not among the most con­cern­ing they’d seen.

Com­plaints ranged from fail­ure to re­place bins to their cor­rect lo­ca­tion, to a fault dur­ing the in­ves­ti­ga­tion of a child pro­tec­tion in­ter­ven­tion, which re­sulted in the coun­cil pay­ing out £1,000 for distress caused and an up­date to the au­thor­ity’s stan­dards.

On an­other oc­ca­sion, Traf­ford coun­cil had to de­liver ‘sig­nif­i­cant pay­ments’ for caus­ing de­lays in a dis­abled res­i­dent’s fund­ing grant ap­pli­ca­tion, in which they re­quested cash to cover adap­ta­tions to their home.

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