Council forced to pay out on complaints
COMPLAINTS against a council have resulted in apologies, ‘significant’ payments and system reviews.
Of the 20 complaints upheld against Trafford town hall between April 2018 and March 2019 by the Local Authority and Social Care Ombudsman, eight involved adult or children’s social care services.
A councillor explained that the ombudsman’s rules had changed, meaning the outcomes of more, lower-level cases have to be made public. The watchdog said the council’s complaints were not among the most concerning they’d seen.
Complaints ranged from failure to replace bins to their correct location, to a fault during the investigation of a child protection intervention, which resulted in the council paying out £1,000 for distress caused and an update to the authority’s standards.
On another occasion, Trafford council had to deliver ‘significant payments’ for causing delays in a disabled resident’s funding grant application, in which they requested cash to cover adaptations to their home.