Hanging on the phone costs us a fortune!
I WISH to expose the unacceptable cost in trying to reach departments within most organisations by telephone.
After many minutes, your phone call may be answered but that’s when the charges begin.
We are then put on hold while the operator attempts to transfer and so on, to music... and then more music interrupted by ‘you are now number 22 in the queue’ and then back to music again.
We then get a recorded message about the online service, which continues to be repeated throughout our continual waiting. And so it goes on.
The cost of these calls becomes phenomenal and is totally unacceptable.
So, firstly, we need many more operators – and more in the National Health Service, local government and the like.
Also 0800 numbers should be made compulsory for organisations failing to answer and connect in an acceptable time.
Then on receiving the bills from the phone companies, they would realise the cost and time taken that customers have had to suffer in the past. I have recently cancelled a car insurance policy because of the inability to contact by telephone.
John Bottomley, M11