So­cial care com­plaints rise

Manchester Evening News - - NEWS -

COM­PLAINTS to a coun­cil’s adult so­cial care ser­vices have risen for the third year in a row - though the num­ber of com­pli­ments more than tre­bled last year.

A to­tal of 200 griev­ances were lodged against the Wi­gan ser­vice in 2018/19 - up from 178 in the pre­vi­ous year. There were 82 cases re­quir­ing a full in­ves­ti­ga­tion - up from 76 in 2017/18 and 65 in 2016/17 - but more than half of these were not up­held. The coun­cil was found to be en­tirely at fault on 12 oc­ca­sions and par­tially re­spon­si­ble in 23 cases, mean­ing they were re­quired to apol­o­gise or of­fer fi­nan­cial com­pen­sa­tion.

But there was a groundswel­l of grat­i­tude for staff work­ing within adult so­cial care, with 609 com­pli­ments re­ceived in 2018/19.

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.