Social care complaints rise
COMPLAINTS to a council’s adult social care services have risen for the third year in a row - though the number of compliments more than trebled last year.
A total of 200 grievances were lodged against the Wigan service in 2018/19 - up from 178 in the previous year. There were 82 cases requiring a full investigation - up from 76 in 2017/18 and 65 in 2016/17 - but more than half of these were not upheld. The council was found to be entirely at fault on 12 occasions and partially responsible in 23 cases, meaning they were required to apologise or offer financial compensation.
But there was a groundswell of gratitude for staff working within adult social care, with 609 compliments received in 2018/19.