Range of complaints over new store prizes
SOME SHOPPERS QUEUED ALL NIGHT
FRUSTRATED shoppers have hit out at retailer The Range after disappointment over gifts they received at the opening of a new store.
Bargain-hunters were seen queuing up with camping chairs and blankets from 11pm on Thursday, ahead of the shop opening its doors at the
Rock in Bury at 9am yesterday.
In its advertising, The Range promised the first 200 customers in line would receive ‘a gift bag with prizes worth over £2,000 to celebrate the 200th store.’
However, this offer seems to have created some confusion, with shoppers who queued to get their gifts saying some were worth no more than £10.
The Range has since explained that the ‘total value of prizes and gift cards given away to the first 200 customers was £2,000.’
A spokesperson for the company said that the first three people in line won prizes including £100 vouchers, a hot tub, a kayak and a paddle board. But, others who had waited through the night for the doors to open were less pleased. Emma Louise, who queued from 5am for the opening, said: “We were promised a £2,000 grand prize. I got there at 5am with good faith that I was going to win. Finally, I received my bag, it had a pack of pencils inside, a bath bubble, a moisturiser, a bag of chocolates and gift card.
“When I spoke to the woman I asked her how much was on it and got told it would be between £250 and £500.
“Went to the till and the women said I had won ‘5’ I said ‘what £500?’ she goes no ‘£5’! I was so upset.”
Another shopper added: “In the bag there was a bottle of bubble bath, body lotion, a trolley coin, bag of chocolate, out of date edible cake decorations, packet of pencils, cup cake cases, Minky cleaning pad and a gift card which we had to take to a till to find out the value; we and everybody around us had a fiver in it.
“I was there for 6am but there were one or two people who had been out all night.”
I was there for 6am but there were one or two people who had been out all night. Disgruntled Range shopper