Plane sailing as peace breaks out in travel dispute
RYANAIR AND ON THE BEACH
RYANAIR and Manchester travel agent On The Beach have confirmed a package holiday deal that could offer local customers more holiday options – and make their journeys easier.
Ryanair’s CEO Eddie Wilson came to the travel company’s offices near Piccadilly last week to announce the lowcost airline’s flights are now on offer as part of On The Beach’s package deals.
The Irish airline had been locked in a furious row with On The Beach over whether or not it could sell Ryanair flights. Ryanair has accused online travel agents of being ‘pirates’ for selling flights unofficially, meaning there could be confusion over contact details and refunds when there were delays or cancellations.
The companies even went to court, with OTB winning a £2m victory in December.
But in February the companies announced they had reached an agreement and OTB’s chief executive Shaun Morton and Mr Wilson met staff at OTB in Adair Street to announce Ryanair flights are now available as part of OTB’s holidays. People can book through OTB and then get all their flight information directly from Ryanair.
Mr Morton told the M.E.N that as Ryanair was expanding across Europe, the new deal could allow OTB to offer more holidays to more destinations.
He said: “It’s really important to us that customers have the broadest possible choice. Once you’ve got competition in the market and choice, that’s how you can deliver better value.
“We’ve always booked Ryanair seats for our customers as part of our package holidays, but that journey has not been without friction. And what’s really positive here is that this dispute has been resolved by us both getting around a table and coming to a sensible commercial arrangement, rather than it being decided by a judge in a courtroom. That’s really positive.
“What this arrangement does is provide a perfect blueprint for how airlines and travel agents could work together. It’s free and fair access to their seats in a very transparent way.”
Mr Morton said the deal would help On The Beach to access Ryanair’s massive network. The airline already serves 170 destinations from 22 UK airports and last year carried more than 180 million passengers across Europe.
Ryanair boss Mr Wilson said the deal could help On The Beach offer more flight choices to passengers from Manchester and beyond. He said: “We’ve got a relationship whereby they’re able to package the lowest fares, best ontime performance and the widest network with the most frequencies. Mr Wilson said there had been a ‘grey area’ where online travel agents resold Ryanair flights to their customers. That meant Ryanair did not have direct access to those customers’ information, which was held by the agent – so if there were any flight changes, delays or cancellations, there could potentially be some confusion. He said: “The consumer knows who they’re flying with, who’s got responsibility for what in terms of refunds and provision of information.”
On The Beach is one of six online travel agents with whom Ryanair has signed formal agreements.
Mr Wilson said Ryanair would still pursue any other travel agents who sold its flights without permission.
He said bluntly: “The ones that we don’t have a relationship with, it’s very simple, they are mis-selling our flights.”
The ones that we don’t have a relationship with, it’s very simple, they are mis-selling our flights Eddie Wilson, Ryanair CEO