Q ‘What’s the law say on can­celled GP?’


‘The sur­face could be a breach of con­di­tions’

I bought two adult week­end tick­ets for the British GP plus camp­ing which cost £445 and have been of­fered a re­fund for the Sun­day en­try fee amount­ing to £180. I am un­happy with this re­fund and be­lieve that the re­fund due should be no less than the full amount on the ba­sis that a can­celled con­cert would give a full re­fund if the main act did not ap­pear.

Steven Glau­tier, email

AYour first port of call would be the book­ing terms and con­di­tions which surely has a clause deal­ing with can­cel­la­tions and re­funds. While one can un­der­stand why a race could be can­celled due to ad­verse weather and thus danger­ous con­di­tions for the riders, I un­der­stand peo­ple have raised ques­tion marks over the track sur­face qual­ity, with­out which per­haps the race day could have gone ahead safely. This, if cor­rect, could be deemed to be a breach of an im­plied book­ing term (as op­posed to terms ex­pressly set out within the terms of con­di­tions) that Sil­ver­stone would take rea­son­able steps to en­sure de­liv­er­ance of the con­tract. This, to me, would in­clude en­sur­ing the track sur­face was suitable for fore­see­able weather con­di­tions.

I can­not com­ment on any le­gal obli­ga­tion to re­fund or on the ex­tent of re­fund with­out see­ing what terms cus­tomers specif­i­cally agreed to when buy­ing the tick­ets and en­ter­ing into this con­tract for pro­vi­sion of en­ter­tain­ment.

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