Ambulance trust was recognised for 111 work

Their work to involve patients and the public in the design, procurement and implementation of the new enhanced NHS 111 service led to an award for South East Coast Ambulance Service NHS Foundation Trust (SECAmb) and delivery partner Integrated Care 24 (IC24).

They were recognised in the ‘Involving People in the Commissioning & Delivery of Services’ category in the Healthwatch Recognition Awards, organised by both Healthwatch Kent and Healthwatch Medway. Healthwatch representatives and lay members were closely consulted via programme boards and working groups, shifting online during the pandemic to support development of the Direct Access Booking service and NHS 111 First – a national initiative rolled out at pace to reduce the numbers in emergency departments and shorten queues.