£10m no-show cost

Middlesbrough Herald & Post - - FRONT PAGE -

MISSED hos­pi­tal ap­point­ments cost a Teesside NHS trust nearly £10m last year.

The star­tling fig­ure has been re­vealed by South Tees Hos­pi­tals NHS Foun­da­tion Trust, which over­sees the James Cook Uni­ver­sity Hos­pi­tal.

Every week more than 1,200 out­pa­tient ap­point­ments are wasted at South Tees Hos­pi­tals NHS Foun­da­tion Trust be­cause pa­tients fail to turn up.

A to­tal of 65,786 ap­point­ments were missed that could have been of­fered to other pa­tients in 2015 - with each one cost­ing an av­er­age of £150.

That means that ap­prox­i­mately £9,867,900 was wasted.

The trust is now re­view­ing its pro­cesses to im­prove pa­tient let­ters and ap­point­ment re­minder ser­vices to try to re­duce its Did Not Attend (DNA) rate.

But it is also urg­ing every­one across Teesside and North Yorkshire to do their bit by let­ting de­part­ments know if they can­not attend an ap­point­ment – what­ever the rea­son.

Head of out­pa­tients Ian Rooney said: “There are a num­ber of rea­sons why peo­ple DNA. Some gen­uinely for­get, but oth­ers don’t attend be­cause they strug­gle to get the time off work or are feel­ing bet­ter. We are urg­ing every­one to let us know if they can­not make it as some­one else might re­ally need that ap­point­ment.

“Plus every missed ap­point­ment costs us an av­er­age of £150.

“We know we can re­duce this, that’s why we are re­view­ing our pa­tient let­ters and re­minder ser­vices, but we need pa­tients to let us know if they will not be at­tend­ing by call­ing the num­ber on their ap­point­ment let­ter or us­ing our on­line can­cel­la­tion form.

“We are also urg­ing pa­tients to make sure their GP has their up-to-date contact de­tails.”

Pa­tients can can­cel or re­ar­range ap­point­ments 24/7 by vis­it­ing south­tees. nhs. uk/ pa­tients-vis­i­tors/ change- ap­point­ment.

The trust is urg­ing peo­ple to share in­no­va­tive ideas on how it can re­duce its DNA rate. Any sug­ges­tions can be tweeted to @South­Tees or post them at face­book.com/SouthTeesHospi­tals.

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.