CQC rate care home and surgery ‘good’

Middleton Guardian - - THE LAUGHING BADGER - EMMA CURRY

AMIDDLETON care home and doc­tors surgery have been rated ‘good’ by the health and care watch­dog.

In­spec­tors from the Care Qual­ity Com­mis­sion (CQC) vis­ited Win­der­mere Road Surgery and Lit­tle Heaton Care Home in sep­a­rate in­spec­tions to as­sess how safe, ef­fec­tive, car­ing, re­spon­sive and well-led they are.

Both ser­vices were rated good in all ar­eas, with the re­ports prais­ing staff at the doc­tors surgery for treat­ing pa­tients ‘with com­pas­sion, kind­ness, dig­nity and re­spect’, and the care home hav­ing im­proved since its pre­vi­ous in­spec­tion.

At Win­der­mere Road Surgery, CQC in­spec­tor, Pro­fes­sor Steve Field, re­ported that pa­tients found the surgery’s ap­point­ment sys­tem easy to use and were able to ac­cess care when they needed it.

He added: “The prac­tice has clear sys­tems to man­age risk so that safety in­ci­dents were less likely to hap­pen. When in­ci­dents did hap­pen, the prac­tice learned from them and im­proved their pro­cesses.

“The prac­tice rou­tinely re­viewed the ef­fec­tive­ness and ap­pro­pri­ate­ness of the care it pro­vided.

“There was a fo­cus on con­tin­u­ous learn­ing and im­prove­ment at all lev­els of the or­gan­i­sa­tion.”

Pro­fes­sor Field high­lighted ar­eas where the prac­tice should im­prove, in­clud­ing the man­age­ment of re­peat pre­scrib­ing of medicines, car­ry­ing out a risk as­sess­ment and con­sid­er­ing its emer­gency drug and med­i­cal items stock.

Lit­tle Heaton Care Home had im­proved since its pre­vi­ous Care Qual­ity Com­mis­sion in July 2017.

The in­spec­tors were shown proof that a reg­is­tered man­ager was be­ing ap­pointed and re­cruit­ment pro­ce­dures were judged as ‘ro­bust’.

The re­port added: “Staff had been trained in the ad­min­is­tra­tion of medicines and had up to date poli­cies and pro­ce­dures to fol­low. The home was clean, tidy and homely in char­ac­ter.

“The en­vi­ron­ment was main­tained at a good level.

“We ob­served there were good in­ter­ac­tions be­tween staff and peo­ple who used the ser­vice.

“Peo­ple told us staff were kind and car­ing.

“We saw that the qual­ity of care plans gave staff suf­fi­cient in­for­ma­tion to look af­ter peo­ple at the care home and were reg­u­larly re­viewed.”

Lit­tle Heaton Care Home, Walker Street, Mid­dle­ton Google

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