Care home on the up - in­spec­tors

Middleton Guardian - - FRONT PAGE - EMMA CURRY

ACARE home has risen up the ranks in its lat­est in­spec­tion by the health and care watch­dog.

Mid­dle­ton Hall Care Home re­ceived an unan­nounced in­spec­tion from the Care Qual­ity Com­mis­sion (CQC) and was awarded a ‘good’ rat­ing.

The home on Grimshaw Lane was pre­vi­ously or­dered to im­prove, af­ter some of the fluid and food charts were found to be in­ac­cu­rate. How­ever this time all ar­eas – safety, ef­fi­ciency, care, re­spon­sive­ness and lead­er­ship – were rated good.

The re­port showed that there were up-to-date safe­guard­ing poli­cies and staff were prop­erly trained. Health and safety mea­sures were in place and ac­ci­dents were recorded clearly and an­a­lysed monthly for trends.

The re­port on the home, where 21 peo­ple were liv­ing at the time, also showed that staffing lev­els were suf­fi­cient and the re­cruit­ment sys­tem ro­bust. Medicine sys­tems were safe and there had been no medicine er­rors in the past 12 months, the in­spec­tor re­ported, adding that the premises were clean and clut­ter-free.

Fol­low­ing the pre­vi­ous in­spec­tion in De­cem­ber 2017, staff at the home had to com­plete an ac­tion plan to show what they would do to im­prove, and the lat­est re­port found that this had been car­ried out, as doc­u­men­ta­tion

‘Peo­ple’s dig­nity and pri­vacy was re­spected by staff’

was ac­cu­rate and reg­u­lar au­dits en­sured it stayed that way.

“Staff told us the reg­is­tered man­ager was ap­proach­able and had an open door pol­icy, and the reg­is­tered man­ager said he was well sup­ported by daily con­tact with the provider,” the in­spec­tor said. “Through­out the in­spec­tion day we ob­served staff to be kind, pa­tient and friendly. Peo­ple’s dig­nity and pri­vacy was re­spected by staff.”

The in­spec­tor also found that food and drink was of­fered to res­i­dents through­out the day and nutri­tional and hy­dra­tion in­for­ma­tion was prop­erly recorded.

There was a com­plaints pol­icy in place and the re­port stated that ‘a num­ber of com­pli­ments were re­ceived by the ser­vice’.

A pro­gramme of ac­tiv­i­ties was or­gan­ised at the home, how­ever the in­spec­tor re­ported that the peo­ple they spoke with said they would like more.

Home man­ager Chris Hayes said: “We made im­prove­ments in our pa­per­work, which we had not con­sis­tently been com­plet­ing. We’re de­lighted. All our hard work has paid off.”

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Above: From left, carer Sam Howard, se­nior carer Paula Wroe, ad­min­is­tra­tor Mary Cromp­ton, house­keeper Mar­jorie Royle and Chris Hayes, home man­ager, of Mid­dle­ton Hall Care Home (top)

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