Care home on the up - inspectors
ACARE home has risen up the ranks in its latest inspection by the health and care watchdog.
Middleton Hall Care Home received an unannounced inspection from the Care Quality Commission (CQC) and was awarded a ‘good’ rating.
The home on Grimshaw Lane was previously ordered to improve, after some of the fluid and food charts were found to be inaccurate. However this time all areas – safety, efficiency, care, responsiveness and leadership – were rated good.
The report showed that there were up-to-date safeguarding policies and staff were properly trained. Health and safety measures were in place and accidents were recorded clearly and analysed monthly for trends.
The report on the home, where 21 people were living at the time, also showed that staffing levels were sufficient and the recruitment system robust. Medicine systems were safe and there had been no medicine errors in the past 12 months, the inspector reported, adding that the premises were clean and clutter-free.
Following the previous inspection in December 2017, staff at the home had to complete an action plan to show what they would do to improve, and the latest report found that this had been carried out, as documentation
‘People’s dignity and privacy was respected by staff’
was accurate and regular audits ensured it stayed that way.
“Staff told us the registered manager was approachable and had an open door policy, and the registered manager said he was well supported by daily contact with the provider,” the inspector said. “Throughout the inspection day we observed staff to be kind, patient and friendly. People’s dignity and privacy was respected by staff.”
The inspector also found that food and drink was offered to residents throughout the day and nutritional and hydration information was properly recorded.
There was a complaints policy in place and the report stated that ‘a number of compliments were received by the service’.
A programme of activities was organised at the home, however the inspector reported that the people they spoke with said they would like more.
Home manager Chris Hayes said: “We made improvements in our paperwork, which we had not consistently been completing. We’re delighted. All our hard work has paid off.”
Above: From left, carer Sam Howard, senior carer Paula Wroe, administrator Mary Crompton, housekeeper Marjorie Royle and Chris Hayes, home manager, of Middleton Hall Care Home (top)