TIPS!

✦ CHECK YOUR RIGHTS FIRST SO YOU KNOW WHERE YOU STAND. TAKE A LOOK

AT WWW.MONEYSAVINGEXPERT.COM FOR ADVICE. ✦ COMPLAINING BY PHONE? MAKE NOTES OF WHO YOU SPEAK TO AND

DATES, TIMES AND PROMISES MADE. ✦ IF YOU DON’T GET RESULTS, SEND AN EMAIL TO THE TOP. I FIND THIS WORKS BETTER THAN WRITING LETTERS. YOU CAN FIND THE EMAIL ADDRESSES OF MOST OF THE TOP COMPANY BODS AT WWW.CEOEMAIL.COM