British Airways

Even though many of us haven’t travelled on aeroplanes recently, we asked you to show your appreciation for the airline that’s offered good customer service in trying times or one that’s aimed to win back consumer confidence with new routes and customer-focused campaigns. This year, it was the nation’s flag carrier that got your vote of confidence. Having marked its 100th birthday in 2019 and taken delivery of 20 more fuel-efficient aircraft in 2020, the venerable British Airways is flying steadily into the future. As it gears up to emerge from the pandemic — with routes resuming across the world and new destinations, such as the Portuguese islands of the Azores, recently announced — British Airways looks set to remain firmly on the nation’s travel radar for 2022 and beyond.

FINALISTS

EMIRATES // VIRGIN ATLANTIC