British Airways

We asked you to name your top airline for customer service, flight comfort and route network, but also for commitment to addressing environmental issues around flying. The nation’s flag carrier, having celebrated its centenary in 2019, scooped the win, coming back postpandemic with new routes that include Portland, Oregon, taking its direct US routes from London to 26. Climate change initiatives have included introducing software that works out emissions calculations more precisely, enabling customers to buy sustainable aviation fuel or carbon offsets from certified climate projects to help contribute to the airline being sustainable for another 100 years.